JOIN THE TEAM THAT’S POWERING PROGRESS
Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.
Learn more about this role and how you can begin driving your career forward!
Benefits:
The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.
Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program
Job Description:
Manage, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments.
- Provide end user support and work requests and tickets
- Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.
- Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.
- Monitor services and align settings and controls such as QoS to optimize performance of voice traffic, codecs, and real-time media flows.
- Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners.
- Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).
- Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.
Key Performance Measure:
- Change success rate (no incidents / minimal rollback)
- Voice service availability and performance KPI attainment
- Reduction in recurring incidents (problem elimination)
- Compliance to standards (configs, segmentation, documentation)
- Delivery timeliness for assigned projects/requests.
Qualifications:
- Bachelor’s degree preferred (or equivalent experience)
- Microsoft teams or Cisco Voice certifications or equivalent preferred
- Hands-on experience with Voice services and support at an enterprise level
- ITIL change practices familiarity preferred
Experience:
- 2-3 years in voice system support
- Troubleshooting across Voice, L2/L3 networking, and Wi-Fi RF basics
- Experience with Corporate WAN services
- Experience with vendor/carrier circuit delivery and troubleshooting
- Documentation discipline (standards, diagrams, runbooks)
Scope Factors:
- Geography: multi-site / regional to global scope
- Complexity: implements non-trivial changes; supports projects
- People: may mentor junior staff; leads small workstreams
- Budget: influences circuit/hardware needs; no direct P&L
- On-call: rotation for escalations and after-hours changes
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [email protected].
Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.
Skills Required
- Hands-on experience with voice services and support at an enterprise level
- 2-3 years in voice system support
- Troubleshooting across Voice, L2/L3 networking, and Wi-Fi RF basics
- Experience with Corporate WAN services
- Experience with vendor/carrier circuit delivery and troubleshooting
- Documentation discipline (standards, diagrams, runbooks)
- Bachelor's degree or equivalent experience
- Microsoft Teams or Cisco Voice certifications or equivalent
- Familiarity with ITIL change practices
Allison Transmission Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Allison Transmission and has not been reviewed or approved by Allison Transmission.
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Healthcare Strength — Access to comprehensive medical, dental, and vision coverage is available, alongside life and disability insurance and an employee assistance program. A wellness platform (Virgin Pulse) supports prevention and healthy habits.
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Retirement Support — A 401(k) program with generous company contributions or match is highlighted, with additional offerings like profit sharing and an employee stock purchase plan. Certain groups reference pension or defined contribution retirement components.
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Leave & Time Off Breadth — Paid holidays, vacation, and sick time are provided, with some roles noting flex days and sizable holiday allotments. Paid parental leave is also described.
Allison Transmission Insights
What We Do
Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense. Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries. OUR VISION In addition to being the world’s leading provider of commercial-duty automatic transmissions and hybrid propulsion systems, we also strive to be the foremost provider of parts and services for our customers. Whether you drive, sell, service or distribute on-highway vehicles, defense vehicles or off-highway equipment, Allison provides you with the highest quality products and the best customer care. We work to win your trust and enthusiasm through continuous improvement driven by the integrity, teamwork and innovation from our employees and authorized partners. OUR PROMISE Allison promises our customers an automatic experience like they’ve never had: an unrivaled combination of Quality, Reliability, Durability, Vocational Value and Customer Service.
