The Associate Technical Writer is part of a team responsible for producing most client-facing documentation such as Online Help, Release Overviews, and Bug Fix Notes, as well as documentation for internal use.
Responsibilities
- Document system features for all products in Online Help and monthly release overviews, coordinating reviews with the Product and Engineering teams.
- Write client-facing external bug fix (release) notes for monthly releases, coordinating reviews with the Engineering and QA teams.
- Produce and maintain client upgrade documentation packages for individual client environments, coordinating with the Client Delivery team.
- Write and produce the company’s internal monthly newsletter.
- Provide internal writing support for special projects across the company.
Required Skills and Experience
- 1-3 years of experience writing technical documentation for software products
- Experience with single-source documentation authoring tools such as MadCap Flare
- Outstanding communication, interpersonal, and research skills
- Sharp analytical and problem-solving skills
- Experience with financial software, fintech, and using AI tools for research a plus.
Desired Skills
- Familiarity with basic principles of investing
- Familiarity with software development and testing processes
- Familiarity with source control systems and issue-tracking systems such as Jira, GitHub and Confluence
- Experience scripting and building training videos as needed
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-TG1 #LI-Hybrid
Vestmark takes a market-based approach to compensation to ensure we pay fairly and competitively. Compensation for this role depends on several factors such as skills, experience, qualifications, job scope and location.
In addition to base salary, Vestmark offers a comprehensive total rewards package, which includes, company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation, if eligible.
Skills Required
- 1-3 years of experience writing technical documentation for software products
- Experience with single-source documentation authoring tools such as MadCap Flare
- Outstanding communication, interpersonal, and research skills
- Sharp analytical and problem-solving skills
- Familiarity with basic principles of investing
- Familiarity with software development and testing processes
- Familiarity with source control and issue-tracking systems such as Jira, GitHub, and Confluence
- Experience scripting and building training videos
- Experience with financial software or fintech
- Experience using AI tools for research
What the Team is Saying
Vestmark, Inc. Compensation & Benefits Highlights
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Healthcare Strength — Employer-paid medical coverage is portrayed as robust, with multiple plan choices (including an HSA with a company contribution) plus dental, vision, life, disability, and an EAP. Wellness incentives, reimbursements, and an HQ gym further reinforce the health and wellbeing offering.
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Leave & Time Off Breadth — Time off is structured and generous, with vacation that grows with tenure, sick time, observed holidays, and additional paid leaves including parental leave. Feedback suggests this mix supports balance alongside a flexible, hybrid work model.
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Retirement Support — Retirement programs include a company 401(k) match with traditional and Roth options and a defined vesting schedule. Financial tools and accounts (e.g., HSA/FSA) and occasional financial wellness resources complement long‑term savings.
Vestmark, Inc. Insights
What We Do
Headquartered outside of Boston, Mass. and founded in 2001, Vestmark is a leading provider of portfolio management/trading solutions and outsourced services for financial institutions and their advisors, enabling them to efficiently manage and trade customized client portfolios through an innovative SaaS platform. Supporting over $1.5 trillion in assets and more than 5 million accounts, Vestmark is a partner to some of the largest and most respected wealth management firms.
Why Work With Us
Our employees are the reason we've been named a Best Places to Work for several years! Our thriving hybrid work culture promotes individual growth, team collaboration, and employee wellness. This environment keeps client satisfaction high and employee turn-over low.
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Vestmark, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a mix of fully remote, hybrid, and in-office employees. We established Tuesdays & Thursdays as collaboration days for hybrid employees.
