Associate Technical Support Engineer

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    

As an Associate Service Delivery Analyst, you will work within a global cloud operations and service delivery center for QAD.   You will work with technical teams and mentors learning QAD applications, systems and software.  This will include assisting resolving technical issues and working within a team to support global clients.      

Expectations:

• Perform initial triage on the reported application issues by the global customers/partners and provide solutions by consulting the mentors within the Service Delivery organization
• Should know about a ticketing system- (Basics of Ticketing Systems, Ticket Lifecycle, Handling and Managing Tickets and SLAs and Escalations)
• Handle simple application issues under the close guidance of the mentors/team lead.
• Basic level of knowledge in operating system administration on both Linux and Windows.
• The candidate should have a basic understanding of RDBMS (Relational Database Management System)
• Maintain defined quality standards and procedures.
• Strong communication skills are essential for creating and updating documentation, as well as communicating with customers
• Learn and adhere to all the support processes and guidelines and consult mentors or other senior support consultants/team leads in case of queries related to the support process or any application area
• Enhance knowledge on the application by learning on the job and/or by attending online or classroom training

• Education/Licenses:  New college graduate.  Bachelor’s degree in technical area preferred
• Experience: Fresh Graduate or 0-6 months
• Computer skills: Familiarity with Google Suite, basic knowledge of the Linux operating system.  
• Nice to have:Java, Java Script, HTML, XML, Open Source technologies. 

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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