- Manage a fast‑paced queue of customer inquiries across multiple channels (ticketing system, phone, email, live chat, and web meetings).
- Assess incoming issues to determine whether they are system‑related or user‑related.
- Troubleshoot, debug, and investigate qualified technical issues.
- Communicate clearly, professionally, and proactively with customers to ensure timely resolution and a positive experience.
- Keep customers informed on progress and follow up until resolution.
- Escalate complex issues to senior support analysts when necessary.
- Work closely with cross‑functional teams, including Product and Engineering, to ensure efficient resolution of software issues.
- Document system issues and user feedback; contribute to improvements in product quality.
- Create and maintain knowledge base articles to support both customers and internal teams.
- Identify recurring issues and recommend improvements to processes, product features, or documentation.
- Maintain detailed knowledge of Intelex products and stay current on new releases.
- Strong problem‑solving and analytical abilities.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical users.
- Strong organizational and prioritization skills in a fast‑moving environment.
- Customer‑focused mindset with a positive, professional attitude.
- Experience using Microsoft Office and common support tools (e.g., screen capture, time tracking).
- Understanding of application programming or database languages (ASP.NET, XML, JavaScript, SQL/T‑SQL).
- Knowledge of web‑based application architecture and object‑oriented principles.
- Experience in technical support, QA, or web application environments.
- Familiarity with Environmental, Health, Safety, or Quality (EHSQ) concepts.
- Bilingual proficiency.
- MCSE certification.
- Bachelor’s degree or college diploma in Computer Science, Information Systems, or equivalent experience (preferred).
- Competitive compensation package
- Annual bonus eligibility
- Hybrid work environment
- Comprehensive health and dental benefits
- Paid time off, holidays, and wellness days
- Learning and development programs, including technical and professional growth opportunities
- Inclusive workplace culture where your voice matters
- Opportunities to collaborate with global teams and work with modern support tools and technologies
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Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Intelex
Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
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What We Do
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
