The Role
As an Associate Technical Operations Engineer, you will troubleshoot technical issues, monitor systems using tools like DataDog, escalate incidents, and collaborate across teams to ensure platform reliability.
Summary Generated by Built In
At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether
The Purpose:
Be the hero for our high-value clients and a guardian of our platform's reliability and security. As a first-responder on our elite 32-person TechOps team, you'll troubleshoot technical issues, master modern tools, and collaborate with experts across Engineering, Security, Product, and Support. This is your launchpad into fintech and platform development, with strong support to help you grow, build your skills, and progress into broader technical roles over time.
What You’ll Be Doing:
- Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly and accurately.
- Monitor and act: Utilise tools like Datadog to track systems and respond to alerts. Focus on identifying genuine issues, minimise noise by filtering out non-critical or repetitive alerts, and escalate when necessary to help the team stay focused.
- Escalate smartly: Utilise the Incident Management system to promptly and report customer-impacting incidents and anomalies. Ensure that you flag them to the relevant stakeholders or teams beyond your own, when appropriate.
- Collaborate cross-functionally: Work with Security and Engineering teams to support safe, reliable operations. Share timely updates, follow guidance, and contribute to solutions when possible.
- Grow expertise: Learn how PPRO’s products, systems, and operations work so you can respond faster and with greater accuracy.
You’ll Need:
- Problem-solving mindset with a learning-first approach.
- Security awareness in operational contexts.
- Curiosity for systems, monitoring, and modern tooling.
- Strong written/spoken English communication skills.
- Collaborative attitude and adaptability.
- Willingness to join a 24/7 shift rotation covering weekends.
Technologies You’ll Use & Learn:
- You’ll get hands-on experience with industry-leading tools like DataDog, Jira, AWS, and more. Don’t worry if you haven’t used them all before, we’ll support you in learning as you go.
- Cloud & Infrastructure: AWS, Kubernetes, Docker
- Monitoring & Observability: DataDog
- Incident & Ticketing Tools: PagerDuty, JIRA
- Languages & Scripting: Java, Kotlin, Bash, Python
- Event-Driven Systems: SQS, SNS, Kinesis
- Infrastructure as Code & Automation: Terraform, Terragrunt, GitHub Actions
- Security & Networking: Container and firewall best practices
What we offer:
Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year.
Learning and Development - We offer a 3,000 BRL annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including life insurance, health insurance + dental plan and travel insurance.
Meal vouchers - BRL 54/ day - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers. You will also have the choice between meal allowance, supermarket voucher or both (splitting the total value in two)
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Transportation Voucher - we will cover your costs of commute!
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
New Value (Deals & Coupon Platform) - Get attractive discounts to restaurants, stores and events
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
SESC - private institution that makes available Education, Health, Culture and Recreational programs and events and provides Social Assistance to our employees and their dependents.
Pet-friendly office- Because work is better with your paw-tners by your side
Our Principles:
We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.
Skills Required
- Problem-solving mindset with a learning-first approach.
- Security awareness in operational contexts.
- Curiosity for systems, monitoring, and modern tooling.
- Strong written/spoken English communication skills.
- Collaborative attitude and adaptability.
- Willingness to join a 24/7 shift rotation covering weekends.
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The Company
What We Do
PPRO is a fintech company that provides digital payments infrastructure to businesses and banks so that they can scale their checkout, acquiring, and risk services through one connection. Payment platforms, acquirers, and merchants that plug into PPRO’s infrastructure are able to access payment methods, fraud screening tools, and other essential products from multiple providers. Every product can be deployed and controlled with clicks, not code. And with the company's orchestration layer directing process flows and data like clockwork, PPRO’s partners can rest easy knowing they’re delivering seamless end-to-end services to their customers. Citi, PayPal, and Stripe are just some of the names that depend on PPRO to accelerate their roadmaps, boost their conversions, and eliminate the complexities of digital payments.
