Resolver is a social media safety and crisis monitoring firm and our technology is used by some of the world’s largest, best-known brands and social platforms to provide fast detection of critical issues and crises. We help companies by spotting fake news and rumours being spread about brands on social media, which can damage sales and impact share price. We also protect users of social media from harmful and unwanted user generated content, utilising hundreds of analysts and moderators operating 24/7 and in over 50 languages.
This role sits within the Site Reliability Engineering team, part of the wider Resolver Technical Services business unit. Our SaaS platforms, distributed systems, and product integrations enable critical business operations and deliver industry-leading threat detection technology to our customers.
As an Associate Technical Operations Engineer, you will support the stability, availability, and performance of our SaaS application suite hosted on Google Cloud, AWS, and Azure. You will work closely with senior engineers and development teams to ensure operational excellence, maintain service reliability, and contribute to continuous improvement initiatives.
Key Responsibilities:
- Provide third-line support for infrastructure and applications within the SRE team.
- Monitor and maintain cloud-based environments (AWS, Azure, GCP) to ensure high availability and resilience.
- Respond to alerts from monitoring platforms and follow runbooks/SOPs for resolution.
- Assist in incident management, including root cause analysis (RCA) and postmortem documentation for P1/P2 incidents.
- Maintain and tune alerting thresholds to reduce false positives.
- Contribute to the creation and updating of SOPs/runbooks for repeatable processes.
- Support BAU activities, such as:
- Elastic index snapshots
- Security alert reviews
- Daily volume alert triage
- Reprocessing persistent failures
- Collaborate with engineering teams to uphold Service Level Objectives (SLOs).
- Adhere to ITIL practices and assist in problem management processes.
Skills and Experience:
- Basic understanding of cloud platforms (AWS, Azure, GCP).
- Strong troubleshooting and fault-finding skills.
- Familiarity with monitoring solutions and alert management.
- Knowledge of incident management processes.
- Exposure to ITIL-based environments. Willingness to work in a 24/7 operational support model (rotational shifts).
#LI-Hybrid
Skills Required
- Basic understanding of AWS, Azure, and Google Cloud platforms
- Strong troubleshooting and fault-finding skills
- Familiarity with monitoring solutions and alert management
- Knowledge of incident management processes
- Exposure to ITIL-based environments
- Willingness to work in a 24/7 operational support model with rotational shifts
Kroll Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroll and has not been reviewed or approved by Kroll.
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Healthcare Strength — Medical, dental, and vision coverage with HSA/FSA options are part of the U.S. package, alongside life and AD&D. Breadth across core health benefits is positioned as competitive for a large advisory firm.
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Retirement Support — A 401(k) plan with company match is a core element of the package. Retirement support is consistently highlighted as competitive within total rewards.
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Leave & Time Off Breadth — Paid holidays, sick leave, and PTO are included, with generous time off and parental/family leave for U.S. roles. Some roles also offer hybrid/WFH flexibility that complements time-off usability.
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What We Do
Kroll is the world’s premier provider of services and digital products related to valuation, governance, risk and transparency. We work with clients across diverse sectors in the areas of valuation, expert services, investigations, cyber security, corporate finance, restructuring, legal and business solutions, data analytics and regulatory compliance. Our firm has nearly 5,000 professionals in 30 countries and territories around the world. For more information, visit www.kroll.com.
