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At CDW, our purpose is to make technology work so people can do great things.
The Role
Manage technical onboarding for new Mission Cloud customers: lead meetings, gather technical requirements, project-manage implementations, review contracts/SLAs, educate customers on AWS and best practices, and coordinate across Customer Success, Service Delivery, and Sales to ensure successful onboarding.
Summary Generated by Built In
Description
As a Associate Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion. This position is 100% remote.
* Responsibilities
* Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
* Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
* Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
* Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
* Gather technical requirements from customers, including new and existing AWS account details and configurations
* Educate customers on current technologies, Mission Cloud services, and industry best practices
* Requirements
* Experience working in a technical Customer Support, Implementation, or Onboarding role
* Ability to work in a project management role
* Ability to work with public cloud, preferably with AWS
* Ability to communicate regularly with customers over phone or video conference and email
* Ability to work with contracts and understand service level agreements
* Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
* Ability to work in a fast paced evolving environment
* AWS Cloud Practitioner certification (required after 1 year of employment at CDW) Pay range: $ 72,000 - $ 100,000 depending on experience and skill set Uncapped commission subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
As a Associate Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion. This position is 100% remote.
* Responsibilities
* Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
* Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
* Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
* Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
* Gather technical requirements from customers, including new and existing AWS account details and configurations
* Educate customers on current technologies, Mission Cloud services, and industry best practices
* Requirements
* Experience working in a technical Customer Support, Implementation, or Onboarding role
* Ability to work in a project management role
* Ability to work with public cloud, preferably with AWS
* Ability to communicate regularly with customers over phone or video conference and email
* Ability to work with contracts and understand service level agreements
* Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
* Ability to work in a fast paced evolving environment
* AWS Cloud Practitioner certification (required after 1 year of employment at CDW) Pay range: $ 72,000 - $ 100,000 depending on experience and skill set Uncapped commission subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Skills Required
- Experience in a technical Customer Support, Implementation, or Onboarding role
- Ability to work in a project management role
- Ability to work with public cloud
- Experience with AWS (preferred)
- Ability to communicate regularly with customers via phone, video conference, and email
- Ability to work with contracts and understand service level agreements
- Ability to manage multiple customer onboardings simultaneously (example: 10+ clients)
- Ability to work in a fast-paced, evolving environment
- AWS Cloud Practitioner certification (required after 1 year of employment)
What the Team is Saying
Phil
Practice Vice President
Mason
Sales Intern
Kevin Denison
Director, Strategic Initiatives — U.S. Commercial
Christine A. Leahy
Chair and Chief Executive Officer
CDW Compensation & Benefits Highlights
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Healthcare Strength — The package includes comprehensive medical (with prescription), dental, vision, HSA/FSA options, life and disability coverage, plus wellbeing resources like mental‑health benefits, wellness programs, and an EAP. This breadth positions core health protection as a notable strength.
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Parental & Family Support — Parental leave is described as generous and was expanded for primary caregivers in 2023, alongside adoption assistance, fertility benefits, childcare resources, and onsite Mother’s Rooms. These supports indicate strong coverage for a range of family needs.
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Flexible Benefits — Flexible work schedules, hybrid/work‑from‑home options, and paid volunteer time extend value beyond core insurance. Shortened new‑hire waiting periods further improve accessibility to benefits.
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The Company
What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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CDW Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
Typical time on-site:
Not Specified
