We are looking for an Associate Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! IPfolio is an industry leading IPMS built on the Salesforce Platform. You will use IPfolio’s standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio’s clients. If you have prior troubleshooting experience in a customer facing environment and experience with Salesforce, then we would love to speak with you!
About You – experience, education, skills, and accomplishments
Bachelor's degree in a computer science discipline or equivalent, relevant experience
2+ years of technical and troubleshooting experience
1+ year of Salesforce System admin experience
Salesforce admin certification
It would be great if you also had . . .
1+ year of configuration experience on the Force.com platform using declarative tools
Experience with Service Cloud and Experience Cloud
Intellectual Property knowledge
Knowledge of SQL queries
Knowledge of Salesforce Flows and use of formulas
Experience working in an Agile environment
Additional language proficiency outside of English
What will you be doing in this role?
Work closely with IPfolio’s clients to review and analyze client issues and requests to understand the client needs and configure appropriate solutions
Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate
Use IPfolio’s standard product functionality and declarative configuration tools to resolve client issues
About the Team
The IPfolio Premium Service Team provides support and consulting services after go-live. IPfolio is an industry leading IPMS built on the Salesforce Platform. You will work in a global team environment with members in the US and EMEA regions.
Hours of Work
Full time permanent position
Standard working hours are 9am – 5pm PST time zone
This is a hybrid position working 2-3 days a week onsite in our Tempe, AZ or Centennial, CO offices.
Candidates located near other U.S. office locations may be considered, but must be available to work standard hours in the Pacific Time Zone.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
