Associate Technical Account Manager - Content Operations

What You'll Do

• Review & process a variety of complex incoming requests Troubleshoot ingestion and curation related issues and assess findings and solutions with a variety of internal and external stakeholders.
• Support  the team with research and information gathering.
• Liaise with our content providers and internal teams.
• Work cross-functionally with a range of teams at Spotify including our Artist & Label teams, Tech, Legal, Licensing, and others.
• Contribute to improving processes, and documentation regarding the handling of incoming requests.
• Support the team executing priority initiatives.

Who You Are

• Proficient in English (Proficiency in Spanish or Portuguese is a plus but not required).
• Experience working in customer relationship management tools (e.g. Salesforce, Zendesk, etc.).
• At least 2 years of experience in the music and/or podcast industry and/or have experience working with digital service providers, or experience in operations in a large scale tech company. 
• Excellent communication skills.
• Able to meet deadlines and complete tasks efficiently, and can adapt to changing priorities.
• Motivated to continuously improve work methods.
• Can contribute to delivery of  internal initiatives and projects, with good attention to detail.
• Adaptable and quick to learn in a changing environment.
• Comfortable with asynchronous and global workflows.
• Comfortable with a fast paced environment.
• Comfortable managing escalations and time sensitive asks/requests.
• A plus is if you have an understanding of metadata management and industry standards, such as DDEX, RSS, etc.

Where You'll Be

• This role is based in London (UK).
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.