Associate Tech Support Analyst (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We’re seeking an Associate Technical Support Analyst to join our stellar team! You will have the opportunity to work with cutting edge software and collaborate with our internal teams.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and required to be in an office.

Responsibilities:

• Collaboratively supports complex application implementations and upgrades working with the build team

• Design, implementation, and adherence of access controls to protect data and applications.

• Proactively establishes effective relationships with other support/service areas (e.g., engineering areas, business area development personnel, etc.) to promote efficient processing of access requests

• Delivers prompt problem root cause analysis and corrective action plans, through to resolution

• Ensures adherence to established change management processes and timelines

• Ability to apply critical thinking and reasoning in problem resolution and the relation to the bigger organizational picture

• Professional and effective written and verbal communication skills

• Team player attitude with the willingness to help

• Recognize areas of opportunity for process and/or documentation improvement

Qualifications

• 2+ years of experience providing technical guidance to analyze, administer, and maintain user accounts and entitlements (e.g., infrastructure, applications (mainframe, web based, database), Active Directory, etc.) to ensure appropriate access rights are maintained

• Bachelor Degree in Information Technology

• Willing to occasionally cover nights and weekend after hours emergency coverage. Qualified person will make themselves available after hours via telephone to address any emergency type issue that can’t wait till morning or normal business hours to resolve. Qualified person will be part of a rotating schedule for after hours coverage

• Experience working with mainframe security product Top-Secret.

• IBM Mainframe experience preferred

Compensation Range: The salary range for this position is between $68,000 - $70,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].