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Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.
The Role
Provide L2/L3 SAP BASIS support for S/4HANA, Solman, BTP and SAP web apps on Azure. Administer HANA and Sybase (backup, recovery, tuning), perform upgrades/patching, manage incidents (P1/P2), monitor performance, ensure SLA/ITIL compliance, coordinate cross-functional teams, and mentor juniors in a 24x7 on-site support model.
Summary Generated by Built In
Job Summary
Job Title: Support Engineer
Location: Bangalore / Pune
Experience: 5‿10 years in SAP BASIS & HANA DB
Shift: 24x7, WFO
Job Summary
We seek an experienced SAP Basis Administrator to provide L2/L3 support for complex SAP landscapes, including S/4HANA, Solution Manager, BTP, Azure hosted environments, and SAP Web applications. The ideal candidate will demonstrate deep expertise in BASIS and HANA/Sybase database administration, proactive issue resolution, and cross functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.
Key Responsibilities
Deliver L2/L3 technical support for SAP BASIS infrastructure in line with SLAs and KPIs.
Manage SAP systems including S/4HANA, Solman, BTP, and SAP Web apps hosted on Azure.
Perform upgrades, kernel patching, add on installs, and SSL certificate management.
Administer HANA and Sybase databases: backup, recovery, tuning, and space management.
Execute BASIS operations: system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services.
Handle P1/P2 incidents with urgency, ensuring timely resolution and de escalation.
Monitor performance, memory usage, and troubleshoot critical issues across landscapes.
Participate in RCA, documentation, and continuous improvement initiatives.
Coordinate with cross functional teams for seamless 24/7 global support.
Track and report SLA/KPI metrics; ensure ITIL compliance.
Support onboarding and mentoring of juniors; contribute to knowledge sharing.
Stay current with SAP technologies and pursue cross skilling opportunities.
Participate in team meetings, service reviews, and governance forums.
Prior ECS (Enterprise Cloud Services) experience is an advantage.
Required Skills & Competencies
Strong hands on SAP BASIS administration (5‿10 years).
Proficiency in S/4HANA, Solman, BTP, and SAP Web apps.
Expertise in HANA and Sybase database operations.
Solid grasp of system architecture, tuning, and memory management.
Experience in managed service delivery and global support.
Familiarity with ITIL processes and SLA/KPI tracking.
Excellent troubleshooting, documentation, and communication skills.
Ability to work under pressure and coordinate across teams.
Willingness to work rotational shifts supporting critical operations.
Job Title: Support Engineer
Location: Bangalore / Pune
Experience: 5‿10 years in SAP BASIS & HANA DB
Shift: 24x7, WFO
Job Summary
We seek an experienced SAP Basis Administrator to provide L2/L3 support for complex SAP landscapes, including S/4HANA, Solution Manager, BTP, Azure hosted environments, and SAP Web applications. The ideal candidate will demonstrate deep expertise in BASIS and HANA/Sybase database administration, proactive issue resolution, and cross functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.
Key Responsibilities
Deliver L2/L3 technical support for SAP BASIS infrastructure in line with SLAs and KPIs.
Manage SAP systems including S/4HANA, Solman, BTP, and SAP Web apps hosted on Azure.
Perform upgrades, kernel patching, add on installs, and SSL certificate management.
Administer HANA and Sybase databases: backup, recovery, tuning, and space management.
Execute BASIS operations: system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services.
Handle P1/P2 incidents with urgency, ensuring timely resolution and de escalation.
Monitor performance, memory usage, and troubleshoot critical issues across landscapes.
Participate in RCA, documentation, and continuous improvement initiatives.
Coordinate with cross functional teams for seamless 24/7 global support.
Track and report SLA/KPI metrics; ensure ITIL compliance.
Support onboarding and mentoring of juniors; contribute to knowledge sharing.
Stay current with SAP technologies and pursue cross skilling opportunities.
Participate in team meetings, service reviews, and governance forums.
Prior ECS (Enterprise Cloud Services) experience is an advantage.
Required Skills & Competencies
Strong hands on SAP BASIS administration (5‿10 years).
Proficiency in S/4HANA, Solman, BTP, and SAP Web apps.
Expertise in HANA and Sybase database operations.
Solid grasp of system architecture, tuning, and memory management.
Experience in managed service delivery and global support.
Familiarity with ITIL processes and SLA/KPI tracking.
Excellent troubleshooting, documentation, and communication skills.
Ability to work under pressure and coordinate across teams.
Willingness to work rotational shifts supporting critical operations.
Skills Required
- 5-10 years hands-on SAP BASIS administration experience
- Proficiency with S/4HANA, Solution Manager (Solman), SAP BTP and SAP Web applications
- Expertise in SAP HANA database administration (backup, recovery, tuning, space management)
- Experience with Sybase database administration (backup, recovery, tuning)
- Experience working with Azure-hosted SAP environments
- Experience performing upgrades, kernel patching, add-on installs, and SSL certificate management
- Experience with BASIS operations: system refreshes, client copies, parameter changes, job scheduling, RFC configuration, SICF services
- Experience in managed service delivery and global 24x7 support (L2/L3) with SLA/KPI tracking
- Familiarity with ITIL processes and incident management (RCA, documentation)
- Ability to handle P1/P2 incidents with urgency and work under pressure
- Strong troubleshooting, documentation, and communication skills
- Willingness to work rotational shifts and onsite (24x7, WFO) in Bangalore or Pune
- Prior Enterprise Cloud Services (ECS) experience
- Experience onboarding and mentoring junior team members
What the Team is Saying
Kim
Director
Navixus | Tech Mahindra Compensation & Benefits Highlights
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Healthcare Strength — Offerings include medical, dental, vision, mental‑health benefits, FSA, wellness programs, and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees, reinforcing comprehensive protection.
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Flexible Benefits — Work models include hybrid/remote options, flexible schedules, and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
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Leave & Time Off Breadth — Paid holidays, PTO/sick time, and floating holidays are explicitly included. Parental and family leave, bereavement, and volunteer time are also highlighted in public materials.
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The Company
What We Do
At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.
Why Work With Us
At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.
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About our Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid model encompasses a team of remote employees who have access to the office in the Denver metro anytime they like.
Typical time on-site:
Not Specified
Englewood, CO
The Denver Tech Center is just south of the city of Denver. We are walking distance to the Lincoln Avenue RTD station, restaurants, trails, and more.
