We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Associate Systems Administrator is responsible for the administration, management and health of all endpoint devices (both hardware and software) and enterprise information systems, providing Tier 3 technical support, and assuming additional operational work when available. The incumbent in this role, as an associate position within the IT Operations team, is accountable for assigned systems and processes critical to the successful operation of enterprise IT, as well as guiding less experienced team members with their domain knowledge.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:Administers, manages and maintains enterprise monitoring tools, such as SolarWinds Orion, including the evaluation, creation and update of monitors and alerts, as well as responding to all alerts and notifications
Monitors, maintains and optimizes OS stability, storage capacity and server activity. Ensures system security and diagnoses system problems
Acts as subject-matter expert (SME) escalation contact to diagnose and repair error conditions in the environment
Diagnoses and resolves complex issues with technical assistance from vendors, stakeholders, and technical IT management
Implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft & Linux servers
Familiar with golden image creation, patching, and updated Microsoft & Linux operating systems in AWS
Maintains, deploys, and updates internally developed applications by both manual and automated means
Prioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations
Ensures uptime, performance, resource availability and security of the servers managed within established budgets and operational guidelines
Documents work performed and communicates with stakeholders
Creates and maintains standard operating procedures and knowledge bases Participates in the IT Operations on-call support rotation
Performs other duties as assigned and modified at manager’s discretion
Expert understanding of either Windows or Linux Operating Systems, both is a plus
Keen Investigative instincts and attention to detail
In-depth knowledge of a cloud-based enterprise communications platform such as Office365 or G-Suite
Active Directory and certificate services administration
Exceptional troubleshooting and analytical skills
Hands-on experience with cloud services such as AWS, GCP, or Azure
familiarity with running containerized applications in production environments
Advanced knowledge of and ability to service computer hardware, both client and server
Advanced understanding of networking as it pertains to systems integration, connectivity and configuration
Understanding of client/server and web applications
Essential understanding of scripting and automation such as CloudFormation, Terraform, Helm or Kustomize
Possess the ability and willingness to quickly adjust priorities as business needs shift
High level of conceptualization, analytical, logic, and reasoning skills
Expertise skills in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
Spoken and written fluency in English
This job requires use and exercise of independent judgment
A minimum of 3 years’ experience providing technical support in a corporate environment required
At least 1 professional level certification (MCSA, LFCS, etc.) or higher preferred
Experience using a service desk platform (ITSM or trouble ticket system)
PAY RANGE:
$64,583 - $92,262 SalaryThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-OnsiteSkills Required
- 3 years of technical support experience in a corporate environment
- At least 1 professional level certification (MCSA, LFCS, etc.)
ChenMed Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ChenMed and has not been reviewed or approved by ChenMed.
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Healthcare Strength — Benefits include multiple medical, dental, and vision options, wellness incentives, and an Employee Assistance Program. Feedback suggests these health offerings are seen as a strong component of the total package.
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Retirement Support — A 401(k) with company match and financial wellness resources are emphasized. Feedback suggests the retirement program is viewed as competitive, with match and vesting details commonly highlighted.
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Parental & Family Support — Paid parental leave at 100% for up to four weeks and up to 10 days of backup child/adult care are provided. Feedback suggests these family supports add meaningful flexibility and security.
ChenMed Insights
What We Do
ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, we are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center. Through our innovative operating model, physician-led culture and empowering technology, we drive key quality and cost outcomes that create value for patients, physicians and the overall health system. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Results of our high-touch approach to primary care are impressive, as illustrated in the recent Modern Healthcare cover story published on Oct. 20, 2018, which reports that: “Indeed, ChenMed's approach has resulted in 50 percent fewer hospital admissions compared with a standard primary-care practice, 28 percent lower per-member costs, and significantly higher use of evidence-based medications.”
