We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Systems Administrator is responsible for the administration and health of all endpoint devices (both hardware and software) and enterprise information systems, providing Tier 3 technical support, and assuming additional operational work when available. The incumbent in this role, as a core position within the IT Operations team, is accountable for assigned systems and processes critical to the successful operation of enterprise IT.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:Administers enterprise monitoring tools, such as SolarWinds Orion, including the evaluation, creation and update of monitors and alerts, as well as respond to all alerts and notifications.
Monitors and optimizes OS stability, storage capacity and server activity. Ensures system security and diagnoses system problems.
Acts as escalation point to diagnose and repair error conditions in the environment.
Diagnoses and resolves simple to complex issues with technical assistance from vendors, common carriers and technical IT management.
Implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft Windows operating systems.
Deploys internally developed applications by both manual and automated means.
Installs, configures and maintains IT systems software and hardware for multiuser systems (servers, NAS devices, SANs, etc.).
Prioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations.
Acquires, installs and upgrades computer components and software and plans for/responds to service outages and other problems.
Ensures uptime, performance, resource availability and security of the computers managed within established budgets and operational guidelines.
Documents work performed and communicates with stakeholders via email and the service management platform.
Creates and maintains standard operating procedures and knowledge bases.
Participate in the IT Operations on-call support rotation.
Performs other duties as assigned and modified at manager’s discretion.
Advanced understanding of either Windows or Linux Operating Systems
Keen Investigative instincts
Technical experience with Microsoft Windows Server
Knowledge of a cloud-based enterprise communications platform such as Office365 or G-Suite
Active Directory user & security group and domain administration skills
Excellent troubleshooting and analytical skills
Hands on experience with cloud services
Knowledge of and ability to service computer hardware, both client and server
Understanding of networking as it pertains to systems integration, computer and storage interaction and setup
Understanding of client/server and web applications
Fundamental understanding of scripting and automation
Possess the ability and willingness to quickly adjust priorities as business needs shift
High level of conceptualization, analytical, logic, and reasoning skills
Advanced skills in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
Spoken and written fluency in English
This job requires use and exercise of independent judgment
AA/AS degree in an Information Technology field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
A minimum of 4 years’ experience providing technical support in a corporate environment required
A minimum of 1 year of experience working within a dedicated, multi-tier technical team required
At least 1 entry level certification (A+, MCP, etc.) or higher preferred
Experience using a service desk platform (ITSM or trouble ticket system)
PAY RANGE:
$70,396 - $100,565 SalaryThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-OnsiteSkills Required
- AA/AS degree in an Information Technology field OR equivalent experience considered on a year-for-year basis
- Minimum of 4 years' experience providing technical support in a corporate environment
- Minimum of 1 year of experience working within a dedicated, multi-tier technical team
- At least 1 entry level certification (A+, MCP, etc.)
- Experience using a service desk platform (ITSM or trouble ticket system)
- Advanced understanding of Windows or Linux operating systems
- Technical experience with Microsoft Windows Server
- Active Directory user, security group and domain administration skills
- Knowledge of cloud-based enterprise communications platforms (Office365 or G Suite) and hands-on cloud services experience
- Experience administering enterprise monitoring tools (e.g., SolarWinds Orion)
- Ability to install, configure and maintain servers, NAS and SAN storage devices
- Fundamental understanding of scripting and automation
- Ability to deploy internally developed applications by manual and automated means
- Participate in IT Operations on-call support rotation
- Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
- Spoken and written fluency in English
ChenMed Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ChenMed and has not been reviewed or approved by ChenMed.
-
Healthcare Strength — Benefits include multiple medical, dental, and vision options, wellness incentives, and an Employee Assistance Program. Feedback suggests these health offerings are seen as a strong component of the total package.
-
Retirement Support — A 401(k) with company match and financial wellness resources are emphasized. Feedback suggests the retirement program is viewed as competitive, with match and vesting details commonly highlighted.
-
Parental & Family Support — Paid parental leave at 100% for up to four weeks and up to 10 days of backup child/adult care are provided. Feedback suggests these family supports add meaningful flexibility and security.
ChenMed Insights
What We Do
ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, we are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center. Through our innovative operating model, physician-led culture and empowering technology, we drive key quality and cost outcomes that create value for patients, physicians and the overall health system. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Results of our high-touch approach to primary care are impressive, as illustrated in the recent Modern Healthcare cover story published on Oct. 20, 2018, which reports that: “Indeed, ChenMed's approach has resulted in 50 percent fewer hospital admissions compared with a standard primary-care practice, 28 percent lower per-member costs, and significantly higher use of evidence-based medications.”
