The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.
What you'll do:
- Deliver excellent customer service while supporting employees across multiple locations.
- Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
- Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
- Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.
- Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
- Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
- Support endpoint management and security controls to maintain a secure and compliant computing environment.
- Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
- Maintain accurate asset records and software licensing information using IT service management and asset management tools.
- Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
- Create and maintain technical documentation, standard operating procedures, and knowledge base content.
- Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
- Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.
Required qualifications:
- 5+ years of experience in systems administration, desktop support, or enterprise IT support roles.
- 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.
- Experience supporting Windows, macOS, and Linux operating systems in a business environment.
- Working knowledge of Active Directory, Azure AD, and identity and access management concepts.
- Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.
- Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.
- Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.
- Strong troubleshooting, documentation, communication, and customer service skills.
- Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.
- Ability to handle sensitive situations with discretion, urgency, and strong follow-through.
- Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.
Preferred qualifications:
- 6+ years of enterprise IT experience.
- Experience providing executive or white-glove technical support in a fast-paced corporate environment.
- Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.
- Basic scripting or automation experience using PowerShell, Bash, or similar tools.
- Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.
- Familiarity with endpoint security tools and enterprise security best practices.
- Experience using AI-powered tools to improve operational efficiency and workflow automation.
Skills Required
- 5+ years of experience in systems administration, desktop support, or enterprise IT support roles
- 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment
- Experience supporting Windows, macOS, and Linux operating systems in a business environment
- Working knowledge of Active Directory, Azure AD, and identity and access management concepts
- Experience troubleshooting endpoint hardware, software, and operating system issues
- Familiarity with networking fundamentals including DNS, DHCP, TCP/IP, switching, and wireless networking
- Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, or ServiceNow
- Strong troubleshooting, documentation, communication, and customer service skills
- Ability to communicate effectively with technical and non-technical stakeholders, including senior leaders
- Ability to handle sensitive situations with discretion, urgency, and strong follow-through
- Ability to participate in an on-call rotation and support occasional after-hours maintenance activities
- 6+ years of enterprise IT experience
- Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms
- Basic scripting or automation experience using PowerShell, Bash, or similar tools
- Familiarity with AV, conferencing, collaboration, and room-support technologies
- Familiarity with endpoint security tools and enterprise security best practices
- Experience using AI-powered tools to improve operational efficiency and workflow automation
What the Team is Saying
Shield AI Compensation & Benefits Highlights
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Healthcare Strength — Company materials describe excellent medical, dental, and vision coverage alongside a mental‑health EAP. Site perks such as an onsite gym in DC and a gym discount in San Diego support a health‑focused offering.
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Retirement Support — Careers materials highlight a 401(k) with company match as part of the standard package. A Total Rewards overview emphasizes retirement features within a broader, transparent compensation view.
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Career-Linked Recognition & Rewards — Compensation for in‑demand technical and senior go‑to‑market roles is described as competitive, with visible engineering ranges and top‑end packages. This points to meaningful upside tied to role, level, and scarce skills.
Shield AI Insights
What We Do
At Shield AI, you won't wait years to see your work reach the field. You'll build hardware and software that operates in the real world right now, in the hands of the people who depend on it. Hivemind, our AI pilot, has been flying since 2018. It has flown more than 30 platforms, including an F-16, and it now sits under a U.S. Air Force production contract for Collaborative Combat Aircraft. When you write code or shape a system here, you contribute to technology with a proven flight record and a clear production future. V-BAT flies intelligence, surveillance, and reconnaissance missions with an operational record that stretches from Ukraine to the Indo-Pacific. It delivers eyes where they matter most, in the most demanding conditions on earth. The teams behind it watch their work get tested where the stakes are real. X-BAT takes its first flight this year. It's an AI-piloted fighter that needs no runway, built to operate where traditional aircraft can't. Join now and you help shape a program at its earliest, most formative stage. That's the kind of ground-floor work that defines a career. Do the most impactful work of your life, on problems that matter. Autonomy at this level asks a lot of you. You'll take on problems in perception, planning, and control that few teams anywhere are equipped to solve. You'll work across disciplines, from aerospace and robotics to machine learning and systems engineering, alongside people who hold themselves to an exacting standard and expect the same from you. Our mission is clear: protect service members and civilians with intelligent systems. That purpose runs through every decision, every design review, and every deployment. It's why the work here carries a weight you can feel. Ready to join our mission? Explore our open roles and find where you fit.
Why Work With Us
Founded in 2015 by a former Navy SEAL, Shield AI builds AI pilots and uncrewed aircraft. Veterans aren't an afterthought here, they're at every level. It's why the work carries weight: AI pilots and uncrewed aircraft flying real missions, from Ukraine to the Indo-Pacific, protecting service members and civilians.
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Shield AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
