Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Overview
- Work in in Customer Support environment providing assistance to Ventus Revenue Cycle solutions clients
- Assist clients to deploy and configure Altera solutions on the Ventus Revenue Cycle team.
- Client Satisfaction
This is a remote role in the US.
Responsibilities
- Provides Level 1 & 2 Support for inquiries from clients across the globe by handling live calls, triaging cases & resolving cases
- Follows standard procedures
- Answer, as appropriate, inquiries and facilitate resolution of issues raised
- Work as an effective member of a team from a variety of departments within the company
- Handle escalations pertaining to unresolved cases
- Maintain a positive rapport with customers while discussing or resolving problem situations
- Troubleshoot appropriately to identify root cause of the issue
- Effective probing skills to elicit customer information
- Track and document requests and ensure proper notation of customer problems or issues
- Provides Level 1 Support for inquiries from clients across the globe by handling live calls, triaging cases & resolving cases
- Follows standard procedures
- Works directly with mentor on skill development to build towards independence
- Answer, as appropriate, inquiries and facilitate resolution of issues raised
- Work as an effective member of a team from a variety of departments within the company
- Document problems and solutions to train lower-level support on how to properly address customer or product problems
Qualifications
Academic and Professional Qualifications:
- Bachelor's Degree with a Healthcare Management/Business Administration/Finance/Information Systems, or a related field, or an equivalent degree or equivalent/years of experience required.
Communication Skills:
- Excellent written and verbal communication skills
- Strong Attention to detail and accuracy in work
Healthcare Knowledge:
- Basic understanding of healthcare systems, Electronic Health Records (EHR) and other healthcare IT systems a plus
Interpersonal Skills:
- Strong interpersonal skills and ability to work in a team environment as well as independently.
- Client Service orientation
Experience:
- Typically requires 0-2 years’ experience with a demonstrated competence in functional or technical troubleshooting of the assigned products.
- Microsoft Office Experience
- Excellent written and verbal communication skills
- Hands-on analytical and troubleshooting Skills
- Ready to work in US shifts in 24x7 operational Support environment
Travel Requirements:
- May require travel for business needs.
Working Arrangements:
- Work is performed in a remote environment with minimal exposure to health or safety hazards.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$39,812—$45,784 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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What We Do
Healthcare IT should work for clinicians, not against them. We’re Altera Digital Health and we’re committed to bringing next-level healthcare within reach through everyday achievements. Our solutions are designed with a people-first methodology and create positive progress for our clients, their patients and their communities.
