Major Responsibilities:
- Implementation & Activation: Collaborate with Account Managers and pre-sale Sales Engineers to understand solution requirements and guide clients through the technical implementation of Lightcast APIs and Snowflake Data Shares. Support onboarding by configuring environments, validating data delivery, and troubleshooting integration challenges.
- Technical Support & Optimization: Act as a trusted post-sale technical resource by resolving customer issues, clarifying REST API payloads, recommending best practices for Direct Data Shares, and helping clients maximize the value of Lightcast.
- Client Engagement & Communication: Lead kickoff meetings, host ongoing technical discussions and working sessions, and ensure clients have a clear understanding and effective adoption of solutions.
- Revenue Protection & Growth: Partner with Account Managers to monitor client health, identify potential risks, and reinforce ROI to support renewals and expansion opportunities.
Education and Experience:
- Bachelor’s degree in a technical, analytical, or business-related field, or equivalent practical experience.
- 0–3 years of experience in technical, analytical, consulting, customer success, or other client-facing roles (internships included).
- Foundational knowledge of APIs, SQL, and cloud data environments. Experience with programming languages such as Python is a plus.
- Strong communication and problem-solving skills with a client-first mindset.
- Ability to navigate technical documentation and learn new tools quickly.
- Familiarity with large language model (LLM) tools and interest in using AI to enhance prototyping, documentation, and workflows.
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Top Skills
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
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