Associate Solution Architect - Customer Success

Posted Yesterday
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Bangalore, Bengaluru Urban, Karnataka, IND
In-Office
Senior level
Digital Media • Software • Analytics
The Role
Provide post-go-live solution architecture and support for the o9 platform: resolve customer issues, validate data loads and end-to-end workflows, configure enhancements, create and run test cases, coordinate fixes and upgrades, and deliver Super User/End User training while feeding product and process improvements back to development.
Summary Generated by Built In

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Job Title - Associate Solution Architect

At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You’ll thrive in a dynamic, supportive environment, growing while making a real impact.

What you’ll do for us 

  • Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.

  • Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.

  • Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix.

  • Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems.

  • Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool.

  • Support Super User and End User training, for a global user base. 

  • Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.

What you’ll have

  • Experience: 5+ years of experience with implementing planning applications is a MUST.

  • Education: Master’s Degree. Degrees in the following fields: Operations Research, Mathematics, Science, Engineering, Business Administration, Business Analytics, Computer Science, or related fields (including Supply Chain Engineering).

  • Skills: Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and S&OP.

Characteristics: 

  • Strong ability to lead by example and demonstrate proficiency in both product and domain. Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure. Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key. We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function.

More about us… 

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!

Skills Required

  • 5+ years experience implementing planning applications
  • Master's degree in Operations Research, Mathematics, Science, Engineering, Business Administration, Business Analytics, Computer Science, Supply Chain Engineering, or related field
  • Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning, and S&OP
  • Experience configuring and supporting the o9 platform, including validating data loads and end-to-end workflows
  • Ability to create and execute workflow and data analytics test cases and track/resolve issues using support tools
  • Strong communication, stakeholder management, and customer-facing skills for global user support and training

o9 Solutions Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about o9 Solutions and has not been reviewed or approved by o9 Solutions.

  • Fair & Transparent Compensation Pay is often characterized as fair or market-aligned, with multiple statements expressing satisfaction with salary levels. Compensation appears competitive in certain roles and departments, contributing to a generally acceptable pay experience for many.
  • Leave & Time Off Breadth Time-off offerings are described as generous, including PTO and, in some places, unlimited PTO framing. Flexibility around time off is positioned as a meaningful component of the overall rewards package.
  • Parental & Family Support Family-oriented benefits are described as a notable strength, including parental leave and childcare-related supports such as FSAs, vouchers, and breastfeeding benefits in some locations. External recognition tied to working-parent support reinforces the perception of family benefits as a differentiator.

o9 Solutions Insights

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The Company
HQ: Dallas, TX
920 Employees

What We Do

O9 Solutions is a cloud-based business management platform powering digital transformations of integrated planning and operations.

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