What You’ll Do
Provide advanced application support and resolve user issues end-to-end
Manage and prioritize tickets; investigate, escalate, and document solutions
Analyze code and contribute to bug fixes and enhancements
Drive automation and process improvements
Create and maintain knowledge base articles and documentation
Lead or support deployments, upgrades, and maintenance activities
Partner with Service Desk, Dev, QA, and Infrastructure teams
Perform root cause analysis and improve system reliability
Support onboarding and cross-training of team members
Participate in on-call rotation (24/7 support)
What You Bring
1+ year of application support or relevant technical experience (new grads encouraged).
Strong understanding of Microsoft technologies
Solid object-oriented programming (OOP) fundamentals; ability to learn new technologies quickly
Basic experience with SQL and APIs (HTTP methods; tools like Postman a plus)
Familiarity with C# and/or VB.Net is a plus
Strong problem-solving and time management skills
Excellent communication skills with the ability to work across all levels of the organization
Team-oriented with a strong sense of ownership
Nice to Have
Experience with monitoring tools (e.g., Splunk, Dynatrace)
Exposure to Agile environments or ITIL practices
Qualifications
Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Compensation
$73,987.00-107,576.00 per yearThis role is eligible for a bonus that is based on a combination of personal and business performance.Skills Required
- 1+ year of application support or relevant technical experience
- Bachelor's degree in computer science, Engineering, or related field
- Strong understanding of Microsoft technologies
- Solid object-oriented programming fundamentals
- Basic experience with SQL and APIs
- Familiarity with C# and/or VB.Net
Echo Global Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Echo Global Logistics and has not been reviewed or approved by Echo Global Logistics.
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Wellbeing & Lifestyle Benefits — Wellness and lifestyle perks appear broad, including telehealth access, an employee assistance program, and fitness-related offerings like Peloton and gym discounts. Additional extras such as pet insurance, phone discounts, and company-sponsored events add to the perceived breadth of non-cash rewards.
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Healthcare Strength — Health coverage is positioned as comprehensive, with multiple plan types (PPO and HDHP) plus dental and vision options. Tax-advantaged accounts (HSA/FSA) and always-on telehealth access reinforce the sense of a well-rounded healthcare offering.
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Parental & Family Support — Paid bonding/parental leave, Care.com membership, and bereavement leave are highlighted as meaningful supports for family needs. Volunteer time off also contributes to the sense of broader life-supportive benefits beyond core insurance.
Echo Global Logistics Insights
What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
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