Key Responsibilities
1. Platform Monitoring & Operational Support
- Monitor enterprise integration platforms including MuleSoft, GoAnywhere, EDBIC, ELK/Elastic.
- Proactively identify integration failures, performance issues, and data discrepancies.
- Support 24x7 operational coverage through shift-based rotations as required.
- Ensure timely incident acknowledgment, triage, and resolution within SLA.
2. Incident & Problem Management
- Handle L2 production incidents, perform impact analysis, and drive recovery.
- Participate in RCA and CAPA activities, documenting root causes and preventive actions.
- Coordinate with leads and cross-functional teams during major incidents and escalations.
3. Automation & Tooling
- Develop and enhance automation solutions for operational efficiency (e.g., alerting, ServiceNow ticket creation, health checks).
- Build and maintain monitoring dashboards (Elastic/Kibana) to improve visibility and proactive detection.
4. Deployment & Change Support
- Support deployments and post-deployment validation across integration platforms.
- Ensure adherence to Change Management (CRs, freeze windows, approvals).
- Assist with version upgrades, configuration changes, and platform maintenance activities.
5. Documentation & Knowledge Management
- Maintain clear runbooks, SOPs, and operational documentation.
- Participate in knowledge transfer sessions and support onboarding of new team members.
- Provide regular work summaries and updates for leadership visibility.
Roles & Accountability
Associate Software Engineer
- Own day-to-day operational tasks assigned during shift.
- Ensure process adherence for incident handling, monitoring, and escalation.
- Actively participate in continuous improvement and automation initiatives.
Skills Required
- Degree (typically required) with fewer than 2 years' experience
- No degree accepted with 4-6 years combined education and equivalent work experience
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
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