Our Opportunity:
Chewy is growing! We are looking for- an Associate Site Merchandising Manager to join our team, based in Boston/Plantation/Bellevue. This is an exciting opportunity to help shape the shopping experience for Chewy customers across some of the highest traffic pages onsite. As a member of our team, you’ll be responsible for authoring content to the site, developing and driving content playbooks that unlock our work at scale and support us to deliver a consistent, high quality onsite customer experience, and you’ll use data analysis and reporting to share content performance and guide standard methodologies for content placement. To be successful in this role, you are a self-starter, critical thinker, organized, meticulous and have a talent for critiquing onsite content and customer experience. Does this sound like you? If so, we would love to hear from you!
What You’ll Do:
- Lead and author content to the Chewy.com site
- Develop and implement content playbooks for onsite promotions and events
- Drive a high quality bar for the onsite customer experience through weekly site inspection and quality assurance
- Use data management, analytics, and reporting to share weekly site performance and inform content standard methodologies
What You’ll Need:
- College degree in business-related field
- 2-4 years work experience, with 1+ years in ecommerce
- Strong written and verbal communication skills
- Ability to work effectively cross-functionally
- Demonstrate a data-driven approach to problem solving and prioritization
Bonus (if applicable):
- Experience collaborating with Creative teams to develop onsite content
- Experience in e-commerce back-end operations and Google Analytics
- Familiarity with SQL and advanced Excel capabilities
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
