Our Opportunity:
Chewy is looking for a Solutions Manager to join our HR Operations Team! In this role, you will serve as the domain expert and HRIS point of contact for the UKG Pro Workforce Management (WFM) Time & Attendance platform. This role will support and drive the implementation of new functions and enhancements by understanding end-user needs and developing functional and effective solutions - all to provide an outstanding user experience! As a liaison with other HR teams, you will be responsible for translating complex business needs into effective solution design recommendations using system analysis and design, and leading testing and deployment activities.
What you'll do:
- Define and shape the business process architecture within your defined areas of responsibility
- Act as primary authority on UKG configurations within a defined area(s) of responsibility; combining expert-level proficiency in the systems and solutions with the understanding of functional HR processes
- Communicate clearly and collaborate aligned partners to turn broad requirements into recommended solutions
- Support feature releases and issue resolution, working with business users, IT, vendors, and other support teams to define scope, prioritize, plan, and implement system changes and enhancements
- Document requirements and technical specifications to support our solution landscape and HR organizational needs for systems implementation, upgrades, and process improvements
- Develop project plans using data gathered, constraints, and probable consequences, managing the project and ensuring alignment to project schedules and other specifications
- Identify test scenarios, develop test scripts, and provide key support in Systems Integration Testing (SIT)
- Work directly with business groups to identify, analyze, design, test, and implement new solutions or improvements to existing solutions
- Document the landscape and design to facilitate maintenance, in partnership with IT
- Conduct high-level needs analysis and recommend service improvements to increase the efficiency of the systems
- Review releases for new functionality and optimize existing processes and integrations accordingly
- Develop and maintain awareness of the payroll industry to ensure compliance with policies and procedures
- Participate in scheduled and ad hoc training to improve policy and process acumen
- Provide day-to-day thought leadership, as well as training and mentorship to testers and program managers
- Review communication and training materials to ensure technical accuracy, assisting where necessary to develop materials in support of system navigation and changes
- Partner with IT to address system, interface, data, and vendor issues
What you'll need:
- Bachelor’s degree in computer science, Human Resources, Business Administration, or related field or equivalent experience
- 3+ Years of UKG experience, including a deep knowledge of UKG Pro WFM and the Advanced Scheduler module
- Boomi certification
- Knowledge of downstream integrations, and the ability to gauge the impact of changes, triage and remedy incidents, and scope level of effort for new initiatives
- Superb communication and interpersonal skills that enable translation between technical and business groups
- Proven attention to detail and accuracy when designing and developing solutions to creatively meet business needs
- Comfort with leading multiple tasks and projects simultaneously, prioritizing decisions and tasks effectively, and thriving in a fast-paced, dynamic environment
- Expertise in agile software development methodologies and their adoption within teams
- Knowledge and understanding of Business Intelligence concepts
- The utmost passion for both technology and leadership
- A Customer's First approach to interactions with business partners and employee user community
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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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