ຟູດແພນດ້າ ແມ່ນສ່ວນໜຶ່ງຂອງກຸ່ມບໍລິສັດ ເດລິເວີຣີ ຮີໂຣ, ເຊິ່ງເປັນແພລດຟອມຂົນສົ່ງທ້ອງຖິ່ນຊັ້ນນຳຂອງໂລກ. ພັນທະກິດຂອງພວກເຮົາຄືການສົ່ງມອບປະສົບການທີ່ດີເລີດ—ວ່ອງໄວ, ງ່າຍດາຍ, ແລະ ສົ່ງເຖິງປະຕູບ້ານຂອງທ່ານ. ພວກເຮົາດຳເນີນກິດຈະການຢູ່ຫຼາຍກວ່າ 70 ປະເທດທົ່ວໂລກ. ສຳນັກງານໃຫຍ່ຕັ້ງຢູ່ທີ່ເມືອງເບີລິນ, ປະເທດເຢຍລະມັນ. ເດລິເວີຣີ ຮີໂຣ ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບແຟງເຟີດ ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຸ້ນ MDAX.
Job Description1. Vendor Operational Excellence
Vendor Education & Training: Lead onboarding and training sessions on POS devices and backend tools, ensuring vendors are fully proficient in foodpanda product features and operational standards.
Performance Monitoring: Track key operational metrics (e.g., cancellation rates, stock availability) and collaborate with the Account Management (AM) team to execute improvement plans for underperforming vendors.
Content Integrity & Reconciliation: Guarantee accurate product listings by conducting regular onsite spot checks and performing manual inventory reconciliation to ensure the physical store stock matches the foodpanda platform data.
2. Data Analysis & Process Improvement
Trend Analysis: Deep-dive into sales and cancellation data to identify failure patterns and propose data-driven solutions to the team.
Support Transformation Projects: Collaborate with cross-functional teams to roll out feature enhancements and new initiatives designed to improve operational excellence
Technical Operations Support: Serve as the first line of support for the AM team, troubleshooting technical frontend or backend issues.
Qualifications
Experience: 1–2 years of experience in Operations, Retail Management, Supply Chain, or E-commerce. Experience working with supermarkets, grocery retailers, or FMCG is a strong plus.
Data Proficiency (Crucial): Strong command of Microsoft Excel or Google Sheets . Comfortable managing large datasets to manually reconcile vendor inventory against our system.
Operational Mindset: A sharp eye for detail. You are the type of person who is bothered when a price tag doesn't match the system and won't stop until it is fixed.
Communication & Training: Ability to explain technical concepts to non-technical staff (vendors) and effectively collaborate with internal Account Management teams.
Tech-Savvy: Quick to learn new backend tools and POS systems, with the ability to troubleshoot basic technical issues independently.
Mobility: Willingness to travel frequently to vendor locations (physical stores/warehouses) for onsite audits, training, and "ground truthing."
Problem Solver: Proven ability to analyze trends, identify root causes of operational failures, and propose logical solutions.
Top Skills
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
