Associate, Settlement Operations

Associate, Settlement Operations – Santa Ana, Costa Rica 

Does playing a meaningful role in Retail WU for APAC and LACA, Global Money Transfer Adjustment, Vigo & OV Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as an Associate, Settlement Operations.

Western Union powers your pursuit. 

We are looking for someone who would be part of the Settlement Operations Team as an Associate, Settlement Operations, responsible for supporting Retail Money Transfers or other products business by delivering daily customer transactions reconciliation, settlement, exceptions, and discrepancies remediation functions in operations area.

Role Responsibilities 

• Execute accurate, valid, and timely refund and settlement transactions in compliance with company standards and regulatory requirements.
• Support customers in issue resolution activities, ensuring clear communication and effective problem-solving.
• Maintain outstanding customer service quality levels by adhering to established service guidelines and best practices.
• Ensure proper documentation by maintaining valid supporting documents for all transactions.
• Conduct research and root cause analysis, providing recommendations to address gaps and improve operational efficiency.

Role Requirements 

• Higher Education Diploma or equivalent in Accounting, Administration, Business, Finance, Computer Science, Communications, or similar type of degree.
• 0-2 years of working experience from an Office, administration, customer service, accounting, or equivalent experience desired.
• Knowledge in accounting activities like account reconciliations, journal entries, cash applications and financial reporting.
• Must be fluent advanced in English and Spanish (B2+ in grammar and spelling) with excellent communication skills.
• Intermediate Excel and Office Package knowledge.
• Communication skills, be open to feedback and have a process improvement mindset.
• Availability to work Monday to Friday, choosing a schedule for the following hours: from 7am to 4pm or 8am to 5pm. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 

• In house company doctor services 

• Transportation services options 

• Referral Program award 

• Employee Resource Groups (ERG) and committees to volunteer with 

• Pan American Medical and Life insurance 

• Cafeteria Discounts 

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-YA1 #LI-Hybrid 

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.