About Quantanite:
Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision.
About the Role:
We are hiring motivated individuals who will be responsible for identifying training needs, developing learning content, and supporting the delivery of training programs to support employee growth and business goals.
Working Hours: 10 AM to 7 PM.
Working Days: Monday to Friday
Work Mode: Hybrid
What you'll do:
- Work with stakeholders and business teams to identify training needs and skill gaps.
- Plan and support training programs based on business requirements.
- Develop training materials, presentations, and learning content.
- Ensure training content remains up to date and relevant.
- Coordinate with Subject Matter Experts (SMEs) to design effective learning solutions.
- Conduct classroom, virtual, and on-the-job training sessions.
- Manage training schedules, timelines, and rollout plans.
- Support training logistics and ensure smooth execution of programs.
- Track training effectiveness and recommend improvements where needed.
- Complete guided tasks and learning activities to continuously update functional and process knowledge.
Who can apply:
- Good communication and presentation skills
- Strong stakeholder management skills
- Content creation and facilitation skills
- Good planning and organizational ability
- Problem-solving and teamwork skills
What You'll Get:
- Competitive Salary
- Festival Bonuses
- Overtime Allowances
- Monthly Allowances (Transportation, Food)
- Paid Sick Leaves & Annual Leaves
- Medical Insurance
- Friendly Environment, Celebratory and Collaborative Culture
- Opportunity for Professional Development
- Regular Team and Organization-wide Event
Career Growth & Development:
At Quantanite, we believe in continuous learning and career progression. You will have a personal development plan to enhance your skills, with the guidance and support of your manager. As we continue to grow, you will have opportunities to take on greater responsibilities and advance in your career.
Skills Required
- Good communication and presentation skills
- Strong stakeholder management skills
- Content creation and facilitation skills
- Good planning and organizational ability
- Problem-solving and teamwork skills
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
