The Associate Seller Support Consultant provides initial/tier one support to customers data and files via email, live chat, etc., by handling inquiries and basic product-related documents and data.
Principal Accountabilities:
- Identify and assess if documents are missing from files.
- Input verbiage into system for clients that are missing documents.
- Give DDV visibility once file is reviewed and not missing critical documents.
- Verify data extracted for reports is correct before being sent to 3rd party.
- Record errors in a tracking system to have updated.
- Close tickets in the system that are issued from emails.
- Prepare files to print and ship from office 3 days a week.
Required Skills & Abilities:
General knowledge of industry documents, mTrade’s products and services, policies, terms and conditions.
Position Requirements:
This full-time position requires working from mTrade's office 2 - 3 days p/week.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- General knowledge of industry documents, mTrade products and services, policies, terms, and conditions
- Ability to work from the mTrade office two to three days per week
What We Do
mTrade provides technology for organizations that buy, sell, and analyze residential whole loans. Its mT360 platform connects buyers, sellers, documents, data, analytics, and vendors in one centralized system for loan acquisition, surveillance, and disposition. It aims to improve the efficiency of mortgage trading and collaboration, helping decision-makers shorten deal timelines and streamline processes. The company also emphasizes reducing manual intervention and providing hands-on client service.
