Job Description Summary
Manages order-related activities for assigned B2B customers, ensuring timely and accurate order processing, effective customer communication, and compliance with global and local operational processes.Job Description
Position Purpose:
Manages order-related activities for assigned B2B customers, ensuring timely and accurate order processing, effective customer communication, and compliance with global and local operational processes.
Your key Responsibilities:
Your key responsibilities include but not limited to:
- Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
- Ensure timely and accurate processing of customer orders using the relevant systems and tools
- Monitor the order-to-cash process for assigned customers to support operational continuity and compliance
- Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries
- Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
- Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance
- Report technical complaints and transport deviations within defined timelines and according to established processes
- Prepare for and participate in S&OP meetings, providing relevant order, forecast, and customer information
- Contribute to continuous improvement of Sales Operations processes and service delivery
- Ensure compliance with applicable operational, quality, and control requirements across all activities
What you will bring to the role:
Essential Requirements:
- 2 years of experience in sales operations, supply chain, order management, project coordination, or related functions, ideally in a pharmaceutical or GCC environment
- Good understanding of end-to-end sales and commercial processes, including order-to-cash workflows
- Experience working with customer orders, internal stakeholders, and operational systems
- Ability to work independently, manage priorities, and take ownership of assigned tasks
- Strong communication and coordination skills
Skills Desired
Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce CrmSkills Required
- 2 years of experience in sales operations, supply chain, order management, project coordination, or related functions
- Experience in pharmaceutical or GCC environment (preferred)
- Good understanding of end-to-end sales and commercial processes, including order-to-cash workflows
- Experience working with customer orders, internal stakeholders, and operational systems
- Ability to work independently, manage priorities, and take ownership of tasks
- Strong communication and coordination skills
- Familiarity with CRM software (Salesforce CRM)
- Proficiency with Microsoft Excel
- Familiarity with Microsoft Access
Sandoz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sandoz and has not been reviewed or approved by Sandoz.
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Healthcare Strength — Health, dental, vision, and prescription coverage are consistently described as core components across U.S. roles and materials. Feedback suggests the medical offering is broad and a standard pillar of the package.
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Retirement Support — A 401(k) plan with a company match described as generous is commonly included for U.S. roles. This savings support is positioned alongside other primary benefits as part of total rewards.
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Equity Value & Accessibility — Equity eligibility is noted for many positions and a global all‑employee share program is being introduced from 2026. These elements add upside beyond base salary and annual bonus.
Sandoz Insights
What We Do
Sandoz is the global leader in generic and biosimilar medicines. Our Purpose is to pioneer access to medicines for patients globally. We are on a mission to drive innovation in the healthcare industry by freeing up resources sustainably and responsibly while continuing to address global health challenges such as antimicrobial resistance. We are present in more than 100 countries and our medicines serve some 500 million people every year. We have two main global businesses: Generics - divided between standard generics and complex generics - and Biosimilars.
