Imagine how your ideas and expertise can change a patient’s life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You’ll bring your passion for problem solving and partner with various teams to influence decision-making for a product’s entire lifecycle. Your work will involve you optimizing product development to impact patients around the world with pioneering technology.
Provide a seamless and positive experience for all learning system users (e.g., end-users, instructors, and content owners). Represent and support the multi-faceted global quality training system program
You will make an impact by...
• Provide ongoing basic LMS front-end user support (e.g., assigning/registering for training) and resolving basic issues for the assigned organization
• Configure profiles related to training assignments and completion
• Responsible for conducting basic data tasks (e.g., uploading Form 170 training transcript records and creating employee profile)
• Provide ongoing auditing of data to ensure high-level of data quality and integrity, as well as propose solutions for, and execute data clean-up efforts
• Provide end-users with assistance as it pertains to running reports or provide back-end reporting support during a regulatory audit
• Resolve routine systems issues from customer support tickets in partnership with team members
• Other incidental duties
What you'll need (Required):
•H.S. Diploma
•1 year of relevant work experience Required
•Bachelor's Degree Preferred
What else we look for (Preferred)
• Previous Troubleshooting experience
• Proficient in English
• Previous Customer Service Experience
• Previous experience with Quality compliance
• Good interpersonal skills, written and verbal communication
• Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel, and Outlook
• Must be able to receive and provide feedback in a professional, direct, and tactful manner
• High level of self-directed initiative, organizational and recordkeeping skills, and attention to detail, required
• Moderate knowledge and understanding of policies, procedures, and requirements as it relates to the quality programs
• Basic problem-solving and organizational skills
• Ability to manage internal and external confidential information with utmost discretion
• Attention to detail
• Ability to interact professionally with all organizational levels
• Must be able to work in a team environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more.
Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today.
Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives.
Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life.
For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
