Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Associate Renewals Manager to join our team. This is a hybrid opportunity based out of our Austin, TX or Waltham, MA office.
Job Summary
The Associate Renewals Manager is responsible for managing the end-to-end subscription renewal process for a portfolio of customers. This role focuses on driving revenue retention by negotiating renewal contracts, forecasting risks, and delivering timely proposals. Working closely with Sales, Customer Success, and other internal teams, the Associate Renewals Manager ensures alignment between customer needs and business priorities. Excellent communication, organizational skills, and attention to detail are essential for success in this role.
Duties and Responsibilities
- Develop and execute strategies to exceed renewal booking goals.
- Manage the full renewal process, highlighting product value to customers.
- Negotiate renewal contracts from $10K to $150K+, including multi-year terms and pricing adjustments.
- Manage customer transitions to SaaS/Cloud offerings.
- Review usage data and support the annual True Up process.
- Prepare timely and accurate proposals and quotes.
- Forecast renewal pricing, timing, and risks, escalating issues as needed.
- Ensure data accuracy in Salesforce with Business Operations.
- Partner with Customer Success, Sales, and other teams to improve renewals and reduce churn.
- Coordinate with Finance and Legal to ensure compliant order bookings.
- Other duties as assigned and required
Qualifications
- Bachelor's degree or equivalent experience with 4+ years in technology sales or renewals.
- Proven track record of exceeding booking targets and managing a high volume of renewals.
- Exceptional negotiation, closing, communication, and presentation skills.
- Highly organized, detail-oriented, and skilled in time management and decision-making.
- Self-motivated, energetic, and adjustable, thriving in fast-paced, team-oriented environments.
- Innovative problem-solver comfortable with ambiguity and inspired to contribute to company growth.
This position offers a total compensation range of $71,428.00 - $96,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here . This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence.
Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection.
Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation.
At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
