Job Description
Associate Real Estate Support Specialist
Any CSC office location (if within distance) OR Remote
Monday - Friday 10am-7pm EST
As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter, including our own. Join us as one of our customer service professionals and we'll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time. People with experience in exceeding customer and client expectations also prefer our professional environment and interesting work.
Provide customer service to both internal and external clients, responding promptly to customer inquiries by phone or written communication.
Do your family and friends refer to you as the "computer person"? Do you like to stay busy while providing exceptional service during your workday? Do you enjoy researching a problem and finding the solution? If you answered yes to all of these questions, you may be a fit for this role.
Some of the things you will be doing:
• Confidently handle an average of 20 calls per shift (8 hours).
• Work as an engaged member of a team.
• Respond promptly to customer inquiries over the phone or through written communication.
• Create customer cases using our CRM system.
• Live chat support of up to two chats at one time.
• Act as a case manager and point of contact for each issue from start to completion.
• Actively listen to the customer's voice to understand their problem and expectations.
What technical skills, experience, and qualifications do you need?
• Experience providing application / technical support in a call center environment.
• Must possess a "can do anything" attitude.
• University-level understanding of proper grammar.
• In-depth working knowledge of problem-solving methodologies.
• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• Demonstrated ability to multi-task in a fast-paced environment
• Strong prioritization and time management skills.
• Strong attention to detail.
• Strong attention to accuracy.
• Must be flexible and agile.
• Strong organizational skills.
• Strong computer knowledge and proficiency in MS office applications.
• Prefer two years' experience in a front-line customer facing role.
• Prefer five years' experience in post-closing real estate role (Title company, lender, etc.)
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC takes pride in finding and qualifying people through an internal sourcing model. We encourage candidates to apply directly to our website and not through third party sources. CSC only accepts resumes from employment agencies who are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.