Associate Quality Assurance Engineer

We are seeking a Quality Assurance Engineer to join our Technology, Data, and AI Engineering team in supporting internal business processes, branded communications and scam protection services. In this role, you will be responsible for validating business process workflows, APIs, and data pipelines. This includes working with and ensuring proper accuracy of AI agentic applications to help provide proper business insights and analytics which will support our scam protection and branded communications systems.

What you’ll be doing:

• Develop and execute test plans and test cases for web portals, APIs, dashboards and middleware services

• Test API endpoints used for telecommunication industry standards. 

• Perform system, functional, regression, integration and performance testing across complex ecosystems.

• Use tools like Postman, Swagger, SIPp, or internal tools to simulate and analyze SIP traffic and signaling/call flows.

• Automate test cases using frameworks such as Selenium, REST Assured, or UI AI framework such as AWS Nova, SageMaker or Bedrock.

• Collaborate with engineers, product managers, and internal stakeholders to understand features and technical implementations.

• Track, prioritize, and communicate defects in a clear, concise manner using tools like JIRA.

• Create and maintain test documentation, including test plans, test cases, and bug reports.

• Support deployment readiness and participate in production release validation.

• Proactively contribute to the improvement of QA processes, tools, and methodologies.

What you’ll need:

• Bachelor’s degree in Computer Science, Information Security, or equivalent years of quality assurance or engineering experience.

• 2+ years of hands-on experience in quality assurance.

• Curious, self-driven, and eager to learn new technologies including emerging AI/ML tools.

• Strong analytical, problem-solving, and communication skills.

• Strong grasp of software testing life cycle (STLC) and software development life cycle (SDLC).

• Experience in writing test plans that cover multiple products in one ecosystem.

• Experience testing APIs

• Experience with automation tools such as Selenium, JUnit, TestNG, or equivalent.

• Strong understanding of database testing (DynamoDB/Databricks).

• Comfortable working in dynamic, fast-paced environments.

Bonus Points:

• Basic scripting/programming experience in Python, Java, or equivalent preferred.

• Exposure to robocall mitigation frameworks or spam filtering systems

• Familiarity with cloud platforms (AWS, Azure, or GCP).

• Knowledge of LLMs, AI models, and harnesses.

• Knowledge of telecom call flow signaling (SIP, RTP) is preferred.

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work.  Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

• First Orion has been voted a Great Place to Work with top rankings in every category.

• Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video. 

• First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance. 

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.