Job Description:
General Summary
Likewize is searching for an Associate Project Manager to join our global headquarters in Southlake, Texas. In this role, you’ll be supporting our global ERP transformation by blending foundational project management responsibilities with ownership of change management activities across multiple functional workstreams. The ideal candidate thrives in a fast‑paced environment, is highly organized, and can influence stakeholders across global teams.
As the Associate Project Manager, you’ll coordinate readiness activities, stand up and facilitate structured workstream routines, own certain RAID processes, and ensure that change impacts, training, and communications are well‑managed and aligned across the program. You will also lead preparation, coordination, and tracking for User Acceptance Testing (UAT).
Key Responsibilities
Change Management Leadership
Stand up, coordinate, and maintain a Change Champion Network across regions and functions
Create, manage, and keep up to date a consolidated change impact assessment spanning all workstreams
Develop and maintain the overall communications plan and training strategy in partnership with workstream leads and SMEs
Drive organizational readiness checkpoints, ensuring risks are identified early and escalated appropriately
Partner with global process owners, SMEs, and functional leaders to promote awareness, adoption, and alignment for upcoming ERP‑related changes
Workstream Ownership & PM Support
Serve as the project manager for assigned workstreams, supporting the global alignment of scope, design decisions, and timelines
Stand up and facilitate regular internal project routines
Prepare and deliver clear, concise status reports for program leadership and stakeholders
Manage the RAID log for assigned workstreams, including identifying and tracking risks, assumptions, issues, and dependencies, ensuring timely escalation and resolution, and documenting key decisions
UAT Planning & Coordination
Develop and maintain the UAT test strategy, UAT calendar, and tester rosters
Collaborate with functional SMEs to prepare UAT scenarios and ensure full coverage of end‑to‑end business flows
Track the development and execution of test cases throughout UAT cycles
Monitor and escalate open defects/issues, and ensure proper documentation, triage, and resolution workflows are followed
Support UAT readiness, including environment validation, data preparation, and tester onboarding
Required Qualifications
Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or related field
3 – 6 years of experience in project coordination, project management, or change management
Experience working cross-functionally at a global company
Experience in creating polished communications, presentations, and structured documentation
Some experience supporting large technology or ERP transformation programs
Some experience supporting UAT (User Acceptance Testing)
Ability to be a self-starter and resourceful in new or ambiguous settings
Strong skills in organization, attention to detail, and relationship-building
Proficiency with project and collaboration tools (e.g., MS Project, Azure DevOps/Jira, Confluence, SharePoint, Excel, Teams)
Ability to work flexible hours to support collaboration with global teams across multiple times zones
Preferred Qualifications
Project management certification (e.g., PMP, PMI-ACP, or equivalent)
Familiarity with organizational change management (OCM) frameworks such as ADKAR
About Us
At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
Our global headquarters in Southlake, TX are easily accessible to both Dallas and Fort Worth and are 5-minute drive from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace. VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, coffee shop, café, and state-of-the-art facilities.
Top Skills
What We Do
When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.
