Associate Program Manager

NCC Group is always looking for amazing people to join our team. A BBS Associate Program Manager is responsible for supporting the building of, organizing, and delivering against long term strategic goals that far exceed the limited scope of an individual project. 
At NCC Group, this is often assignment to a single, large enterprise client or a set of ongoing client relationships. A BBS Associate Program Manager works along with the BBS Program Management team to establish standards and procedures that inform or support clients’ security programs, develop and optimize processes guiding those programs, create metrics that inform direction of security campaigns, and/or provide general operational oversight of individual NCC Group projects. 

The associate program management role is both strategic and operational and is a developmental role to support the program management team and will be responsible to assist with and understand the processes planning and governance as well as oversight of the successful delivery of the program’s output/product. An Associate Program Manager is capable of and often called upon to support individual projects when the need arises, and gaining full knowledge of delivering overarching solutions by coordinating teams of project managers and other NCC Group employees that work together to meet the needs of the evolving program. NCC Group Associate Program Managers are expected to support programs to ensure they are functioning on-time, on-budget, and consistent with NCC Group’s high standards of service. 

• Understand how to be an effective Program Manager and help to discover, define, adapt, and communicate program goals, governance, and responsibilities across client and internal teams throughout the course of the relationship 

• Build strong relationships with client teams and develop a deep understanding of their business objectives, continually seeking opportunities to increase client satisfaction and strengthen long-term partnerships 

• Orchestrate, balance and gain the understanding of various high-level technical, business, and operational requirements across multiple cross-functional teams 

• Create and execute project work plans, and revise as appropriate to meet changing needs and demands 

• Support the creation of and maintenance of program documentation – processes, budgets, reporting tools, etc. 

• Understand and identify, establish, and enforce program controls throughout the program life cycle 

• Support the delivery oversight process ensuring all projects meet quality, client satisfaction and financial targets 

• Support the establishment of a reporting cadence to communicate program health and direction 

• Monitor quality of service by reporting program health via substantive metrics and analysis 

• Understand the process on how to develop, manage, and report program budgets 

• Support stakeholders’ communication 

• Proactively identify project issues and risks and assist in creating successful action plans for resolving issues and mitigating risks; guide conflict management amongst personnel and resolve blockers as early as possible 

• Assist in guiding change management as needs of the program are identified and integrated into processes 

• Assist with driving operational and automation improvements to promote ongoing process efficiencies 

• Assist with provide strategic guidance to project managers and cross-functional teams in ways that promote client satisfaction, talent retention, and corporate culture 

• Contribute where necessary to individual project management efforts and/or support other duties as requested 

• Bachelor’s degree preferred (or equivalent experience) 

• Previous project or program management experience 

• Practical experience maneuvering fast-paced technology or information security environments, and/or supporting consultative technical assessments (strongly preferred) 

• Exceptional customer service skills and experience managing client relationships, preferably software, energy, finance, medicine, etc. 

• Evidence of high-level workload management skills with a proven track record of managing challenging, large-scale projects and clients 

• Demonstrated experience working in unstructured environments that require designing and implementing creative project/program management methodologies 

• Ability to stay focused, proactive, and positive in high pressure situations while engaging triage, prioritization, or problem-solving skills 

• Evidence of resource management, scheduling, and dependency tracking skills with a proficiency in task management 

• Experience with (project-based) team management; proven ability to influence and lead cross-functional teams 

• Ability to work in a team-oriented environment while making direct contributions to team success 

• Agile approach in personal workstyle, with ability to be flexible and adept in dealing with and resolving ambiguity 

• Excellent verbal, presentation, and written communication skills 

• PMP, PgMP, or other comparable certification(s) 

• Knowledge of Microsoft Office application suite, particularly Outlook, Excel, Word and OneNote. 

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits: