Location: Airoli
Level: SPM / APGM
Experience: 8+ years
Role Overview
The role will work closely with the Vertical Head to drive and govern multiple Customer Operations transformation initiatives, ensuring effective execution, stakeholder alignment, risk management and timely delivery.
Key ResponsibilitiesDrive governance and execution of multiple transformation projects.
Track project progress, timelines, dependencies and key deliverables.
Manage stakeholders and drive timely closure of action items.
Identify risks and gaps and ensure timely resolution.
Prepare dashboards, reports and leadership updates.
Coordinate with cross-functional and geographically distributed teams.
Support process improvement and standardization initiatives.
QA360 | Tech360 | AI Self-Reliance | CO COE | Knowledge Management | Site/Centre Self-Reliance | Metrics Standardization | Ops Dashboard | APM Activation | APM MDP | Grievance Reduction
Key Requirements
8+ years of experience in Project Management / Operations / Business Transformation.
Strong project governance, execution and stakeholder management skills.
Good analytical, problem-solving and communication skills.
Strong Excel, PowerPoint, reporting and dashboarding skills.
Ability to manage multiple projects and stakeholders independently.
Good working knowledge of Claude and GPT.
Skills Required
- 8+ years of experience in project management, operations, or business transformation
- Strong project governance, execution, and stakeholder management skills
- Good analytical and problem-solving skills
- Good communication skills
- Strong Excel and PowerPoint skills
- Experience with reporting and dashboarding
- Ability to manage multiple projects and stakeholders independently
- Good working knowledge of Claude and GPT
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
