FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Your Team's Impact
Data Solutions is the industry-leading Off Platform content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client’s workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.
The Data Solutions Product Management team is looking for a Senior Product Analyst to contribute to Fast product management and support. In this role, you will be expected to understand products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.
What You'll Do
Product Feature Support
Manage the group’s daily inflow of Data Solutions product requests and guide them to a meaningful and timely resolution
Communicate clear and detailed responses to requests while tying in references to supporting documentation
Contribution to Product Design and Maintenance
Assist product owners in spec’ing and designing data feed products that capture market share in the financial data investments space
Contribute to departmental product development projects
Critical Product Analysis
Identify recurring issues/requests and make recommendations for feature enhancements
Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
Identify areas for improvement of Product Support
Product Documentation and Education
Create and maintain support and troubleshooting documentation
Integrate Data Solutions skillsets into official training curricula
Regularly share Data Solutions product best practices with stakeholders
Preferred Qualifications
Bachelor’s or Master’s degree in Engineering, Information Systems and/or Finance
Professional experience and competency in three or more of the following:
Experience working in Unix / Linux environments
Knowledge of Shell scripting / procedural programming
Experience with one or more of C++ / Perl / Python / Ruby / Java
Professional experience and competency in FTP / SFTP / HTTP transfers
Basic understanding of Cloud technologies
Firm understanding of Software Development cycles
log design, reading and troubleshooting
Technical QA methodology
Streaming data services
Programmatic APIs
SQL and other RDBMS platforms
NoSQL platforms
MATLAB / R / SAS
Markup languages: XML, JSON, etc.
Specification writing / technical documentation
Functional understanding of Enterprise Data Delivery solutions
Proficient in Microsoft Office applications (Excel, Word & PowerPoint)
Excellent communication, presentation, and interpersonal skills
Knowledge of financial databases used in financial markets
Technical specification writing or maintenance experience of tools, enhancements, products
Ability to learn automation frameworks and conceptualization
Ability to work independently and collaboratively with team members in other offices
Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
Ability to learn to work with project management software and in Agile Environment
What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
Career progression planning with dedicated time each month for learning and development.
Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
Learn more about our benefits here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
Skills Required
- Bachelor's or Master's degree in Engineering, Information Systems and/or Finance
- Experience working in Unix / Linux environments
- Knowledge of Shell scripting / procedural programming
- Experience with one or more of C++, Perl, Python, Ruby, Java
- Professional experience and competency in FTP / SFTP / HTTP transfers
- Basic understanding of Cloud technologies
- Firm understanding of Software Development cycles
- Log design, reading and troubleshooting
- Technical QA methodology
- Streaming data services
- Programmatic APIs
- SQL and other RDBMS platforms
- NoSQL platforms
- MATLAB / R / SAS
- Markup languages: XML, JSON
- Specification writing / technical documentation
- Functional understanding of Enterprise Data Delivery solutions
- Proficient in Microsoft Office applications (Excel, Word & PowerPoint)
- Excellent communication, presentation, and interpersonal skills
- Knowledge of financial databases used in financial markets
- Technical specification writing or maintenance experience
- Ability to learn automation frameworks and conceptualization
- Ability to work independently and collaboratively with distributed teams
- Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
- Ability to learn to work with project management software and in an Agile environment
Factset Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Factset and has not been reviewed or approved by Factset.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental/vision in some descriptions, and life and disability insurance. Company-wide wellness days and region-specific add-ons (e.g., Vitality PMI, Bupa dental, Health Shield cashback) further reinforce a strong health-and-wellbeing offering.
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Retirement Support — Retirement savings support is consistently included as part of the core package through retirement savings plans. The presence of these programs is framed as a meaningful component of total rewards beyond base salary.
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Equity Value & Accessibility — An employee stock purchase program is highlighted as a standard part of the total rewards package. This provides a pathway to share ownership alongside cash compensation.
Factset Insights
What We Do
FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year. As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.
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