About the Role
We are seeking a proactive and enthusiastic Associate Software Engineer to join our Customer Support team. This role involves learning and supporting a Java-based enterprise product by analyzing and resolving real-time client-reported issues. You will work closely with senior engineers and product teams to understand technical challenges and deliver timely solutions while gaining hands-on experience with modern backend technologies.
Key Responsibilities
- Analyze client-reported issues by reproducing the scenario and performing root cause analysis.
- Debug backend systems written in Java, Groovy, and Spring/Hibernate stack.
- Query and update relational databases (using SQL) to verify or correct data issues.
- Assist in writing and delivering patches or configuration fixes for client environments.
- Understand business rules implemented using Drools and provide support-level changes if needed.
- Collaborate with senior team members to resolve tickets tracked in JIRA and Salesforce.
- Follow standard operating procedures, update documentation, and maintain knowledge base articles.
- Test fixes locally or in lower environments before delivering to clients.
- Participate in daily stand-ups, retrospectives, and team meetings.
- Learn and apply version control (Bitbucket), basic branching, and code review practices.
Required Skills
- 2+ Yrs of good understanding of Core Java (OOPs, Collections, Exception Handling, etc.).
- Working knowledge of SQL: basic queries, joins, filtering, and data manipulation.
- Exposure to frameworks like Spring and Hibernate through academic or project work.
- Basic knowledge of version control systems like Git or Bitbucket.
- Familiarity with IDEs like Eclipse or IntelliJ.
- Strong analytical, problem-solving, and debugging abilities.
- Excellent written and verbal communication skills.
- Willingness to work in a support environment, including rotational shifts if required.
- Eagerness to learn new tools, technologies, and processes.
- Familiarity with Groovy or Drools is a bonus.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Similar Jobs
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
