Associate Product Manager, Risk

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

• Paid holidays and flexible, take-it-as-you-need-it paid time off Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As an Associate Product Manager, Risk, you support the safe growth and optimization of our products by driving the research, planning, and execution of risk protections. Working closely with product managers, Risk operators, engineers, data scientists, Information Security, and other stakeholders, you contribute to defining and prioritizing work that drives platform trust and stability without negatively impacting customer experience. Our product and Risk teams thrive on collaboration, curiosity, and delivering high-quality and data-driven software experiences.

This is a technical role that will require top-notch communication (written, visual, verbal) and curiosity. In addition to driving the build of Risk-related solutions with Engineering and Data teams, you will work with Product Managers and Engineers across our platform to understand the products they are launching and what new risks (fraud, security, and otherwise) they introduce to the system. You will drive alignment on what the vulnerabilities are and what solutions best protect them, given the constraints of launch timelines and the needs of internal teams that respond to fraud and security incidents. You will become an expert at tackling ambiguous problems and driving alignment across multiple stakeholder groups. You will occasionally drive security-related incident response and relish the opportunity to become comfortable in that setting.  

You are eager to learn, adapt, and take on increasing ownership of Risk-related product initiatives. You are data-driven, customer-focused, and passionate about building solutions that make a real difference. By joining our team, you commit to personal and professional growth while helping drive innovation in our products.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Think. Help identify market opportunities and contribute to product vision and strategy

• Conduct in-depth interviews, surveys, and market research
• Analyze customer and business data
• Draft and present strategy and product overview documents

Explore. Collaborate with key cross-functional stakeholders (e.g., Risk Analytics, Engineering, Data Science, Risk Operations, Information Security ) to inform and validate compelling solutions to the problems/opportunities in your product areas

• Support stakeholders with sound design instincts and clear thinking
• Co-create user flows that capture insightful data
• Partner with business and go-to-market functions to refine product (e.g. positioning, pricing, risk management, and operational requirements)
• Conduct user testing to validate solutions

Plan. Effectively plan how to go from idea to delivered product and communicate that plan to others

• Create, update, and communicate roadmap
• Plan day-to-day operations of the product team in an agile environment

Build. Drive the execution of building features and functionality and maintain momentum across stakeholder groups

Launch & Learn. Pull together everything needed to effectively launch, measure, learn, and iterate quickly to improve the product and its performance

• Create measurement plans to monitor usage & performance, recognize irregularities, and perform root cause analysis to solve problems
• Contribute to and support adoption plans
• Rapidly develop post-launch product iterations

Qualifications:

• 1+ years of experience in product management 
• Experience in risk, fraud detection, and/or cybersecurity
• Bachelor's degree in related field or equivalent work experience
• Experience using ‘growth stack’ tools a plus (i.e. Amplitude, Segment, Braze, Launch Darkly and others that enable product managers to rapidly experiment and measure results)

What will help you succeed:

• Passionate about user experience and deep customer empathy
• Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
• Excellent collaborator and communicator, both written and verbal, enabling you to engage and inspire teams and stakeholders
• Forward thinker with a passion for solving complex problems with innovative, simple ideas
• Genuine humility paired with a growth mindset that drives you to learn, investigate, and ask the “why”

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #Li-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $70,000-$88,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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