Associate Product Manager - Data & Analytics

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Associate Product Manager – Data & Analytics

MatrixCare, the leading provider of cloud-based software for the post-acute care industry, is looking for a collaborative team player who excels at sharing concepts and techniques and fostering a culture of knowledge sharing. The Associate Product Manager will be responsible for eliciting, analyzing, and documenting stakeholder needs. This role requires practical, relevant analytics experience, creative problem-solving skills, and a proven ability to tackle tough challenges with high quality. The Associate Product Manager will be involved at various stages throughout the software development lifecycle.

Qualifications:

• Bachelor’s Degree or equivalent technical degree, or an equivalent combination of education and experience.
• Over 2 years of experience in a software company and larger-scale software IT projects, preferably within the healthcare software market.
• More than 2 years of experience in Product Management.
• Proven experience in working with and interviewing customers and stakeholders to gather detailed requirements.
• Excellent listening skills to understand and interpret customer and stakeholder feedback.
• Strong facilitation skills to lead requirements and user story sessions.
• Strong interpersonal skills to negotiate priorities and resolve conflicts among project stakeholders.
• Strong analytical skills to evaluate information from multiple sources, resolve conflicts, break down requirements into detailed components, and distinguish true business needs from proposed implementations or user requests.
• High-level understanding of web-based software technology in a Microsoft environment.
• Ability to follow standard practices and procedures, and apply basic theories, concepts, principles, and methodologies in analyzing situations or data.

Primary Duties:

• Collaborate with the Group Product Manager and project stakeholders to understand requirements and translate business needs into user stories that can be understood by software engineers.
• Ensure that the product backlog priorities align with the product vision and priorities defined by the Group Product Manager.
• Ensure that user stories meet the business objectives of the stakeholders.
• Lead reviews of features and development completed during the sprint in Sprint Reviews to ensure requirements were interpreted correctly.
• Assist in the user interface design of the software products.
• Lead Sprint Planning and answer questions from the development team to ensure they understand and fulfill the needs of the user stories.
• Assist in troubleshooting production-related customer issues as needed.
• Assist in prioritizing customer support cases and routing them for scoring.
• Act as the SME to assist in identifying product defects and ensure details are accurate.
• Review and assist with the generation of product documentation, release notes, and customer education deliverables.
• Manage changes to requirements or scope creep through effective change management processes.
• Assist with answering questions from internal customers (Sales, Support, Services, Customer Success, etc.).
• Analyze complex business problems to be solved through the deployment of digital and automation technology solutions.
• Provide technical expertise in formulating business requirements for system functional specifications.
• Define and document processes, procedures, and data flows of business systems.
• Configure system settings and options; plan and execute unit, integration, and acceptance testing to meet business requirements.
• Provide consultation to users and lead cross-functional linked teams to address business or systems issues.
• Perform work in a specialized area of expertise that requires knowledge of fundamental themes, principles, and concepts. Typically requires a university degree or equivalent work experience.
• Responsibilities may include:
  • Performing routine professional activities early in your career.
  • Contributing to and managing projects as you progress in your career.
  • Providing advice and direction in your primary areas of expertise as a specialist or expert.
  • Leveraging professional expertise and relationships to contribute to strategy and drive business results at a principal level.
• Additionally, you will build stable working relationships internally to exchange information and receive instruction, guidance, and direction from others.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $99,000 - $124,000 USD.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.