The Role
Manage the NA Commercial Onboarding finance operations process and a team of 15+ FTEs in a high-volume shared-services environment. Responsibilities include SLA and KPI management, quality assurance, coaching, performance management, escalations, billing and accounts receivable operations, customer onboarding, order management, and stakeholder coordination.
Summary Generated by Built In
Program:Financial MarketsBLI Name:NA Commercial OnboardingDesignation:Associate Process ManagerNo of Head Count (s):2New Hires/Replacement Hires (HC) by DesignationNew HiresBilled /Unbilled / BU / OPS BenchBillableSFDC ID for Billed New OpportunityN/AReasons to hire Unbilled / BenchN/ACity / Location:Alabang, PhilippinesStandardized skillset: [Refer attached excel] Finance Operations / Customer Onboarding skill profile Shift (APJ / EMEA / US / Any combination):USReporting Manager :Cynthia Ortega Educational Background:Bachelor's degree in Accounting, Finance, Business Administration, Management, or a related field. Accounting/Finance background preferred.Experience Required:5–7 years of relevant experience in Finance Operations, Billing, Accounts Receivable, Customer Onboarding, Order Management, or Commercial Operations, with at least 3+ years in a Team Lead/Supervisory role.
Experience managing 15+ FTEs in a high-volume BPO/shared services environment, with strong exposure to SLA/KPI management, quality, coaching, performance management, escalations, and stakeholder coordination.
Billing/Finance Operations experience preferred, given the nature of the process.Job Description:see tabClient Approval mail:yes- see attached in email requestComments Preferred Start date: (induction date)next 4 wks : October 12, 2026Collaborators:Crizel Guevarra ; Waseem Khan Workplace: WFM, WIO, HybridTBD
Experience managing 15+ FTEs in a high-volume BPO/shared services environment, with strong exposure to SLA/KPI management, quality, coaching, performance management, escalations, and stakeholder coordination.
Billing/Finance Operations experience preferred, given the nature of the process.Job Description:see tabClient Approval mail:yes- see attached in email requestComments Preferred Start date: (induction date)next 4 wks : October 12, 2026Collaborators:Crizel Guevarra ; Waseem Khan Workplace: WFM, WIO, HybridTBD
Skills Required
- Bachelor’s degree in Accounting, Finance, Business Administration, Management, or a related field
- 5–7 years of relevant experience in Finance Operations, Billing, Accounts Receivable, Customer Onboarding, Order Management, or Commercial Operations
- At least 3 years of Team Lead or Supervisory experience
- Experience managing 15 or more full-time employees in a high-volume BPO or shared-services environment
- Experience with SLA and KPI management, quality management, coaching, performance management, escalations, and stakeholder coordination
- Accounting or Finance background
- Billing or Finance Operations experience
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
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The Company
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
