Roles and Responsibilities
Primary key POC to maintain and sustain eClerx ISO 22301 certification and related activities
Provide support to oversight for the eClerx Business Continuity Management and Crisis Management program to support and maintain a strong business resiliency, preparedness and response environment across eClerx delivery centers.
Advise, review and support the businesses to maintain, update, validate business impact analysis (BIAs), risk management and business resiliency plans to identify critical applications/systems and develop recovery capabilities and priorities. To support facilitation and coordination of exercises and testing.
Support BCM lead to coordinate/suggest actions to mitigate business continuity risks associated with facilities, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions
Assess regularly recovery capability/ solutions and reports on status to stakeholder groups
Facilitate 24x7 preparedness real time response support during crisis and disruption
Manage activities with the functions/stakeholders that play a role in crisis management
Oversee the IT Disaster Recovery testing and preparedness in eClerx from BCM standpoint.
Coordinate BCM Program training and awareness activities across eClerx
Skills to have
Bachelor’s degree in Computer Science or Technology or related field required (Post graduation preferred)
Over 4 years of corporate risk management and related experience, with at least 2 years in a Business Resiliency/ Crisis Management or comparable position.
Relevant Business Continuity, Crisis Management or Risk Management certification is an added advantage.
Knowledge of IT disaster recovery and field experience preferred.
Excellent organizational and time management skills to handle multiple projects and tasks
Detail oriented to ensure accuracy and results focused with ability to work at strategic as well as operational/ tactical level.
Excellent English written and verbal communications skills to effectively interact with stakeholders at all levels.
Experience in drafting/releasing advisories would be preferred
Demonstrated leadership skills with the ability to provide team with a clear sense of direction
Skills Required
- Bachelor’s degree in Computer Science, Technology, or a related field
- Over 4 years of corporate risk management or related experience
- At least 2 years of experience in business resiliency, crisis management, or a comparable position
- Business continuity, crisis management, or risk management certification
- Knowledge and field experience in IT disaster recovery
- Excellent organizational and time management skills
- Ability to work strategically and operationally with strong attention to detail
- Excellent written and verbal English communication skills
- Experience drafting or releasing advisories
- Demonstrated leadership skills
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
