Associate Process Manager

A Software Tester (Manual + Automation) at SA/APM level is responsible for:

• Ensuring end-to-end software quality
• Performing manual testing + automation testing
• Driving test strategy, execution, and quality metrics
• Supporting delivery governance and release management

This role is a hybrid QA + delivery role combining:

• Manual testing (functional + UX validation)
• Automation testing (efficiency + speed)
• Program coordination (APM responsibilities)

1️⃣ Manual Testing (Functional Quality)

2️⃣ Automation Testing (Efficiency & Scalability)

3️⃣ Test Strategy & Ownership (SA level)

4️⃣ Delivery Management & Coordination (APM level)

🔹 1. Manual Testing Responsibilities

Manual testing focuses on human-driven validation and user experience:

• Analyze requirements, user stories, and BRDs
• Create test cases, scenarios, checklists
• Perform: 
  • Functional testing
  • UI/UX testing
  • Exploratory & ad-hoc testing
• Validate business flows and user journeys
• Identify and log defects with proper steps and impact
• Perform regression testing manually (small scope)

🔹 2. Automation Testing Responsibilities

Automation testing focuses on speed, repeatability, and CI/CD integration:

• Identify test cases suitable for automation
• Develop automation scripts (Selenium, Playwright, Cypress, etc.)
• Build and maintain automation frameworks
• Execute automated regression test suites
• Integrate tests into CI/CD pipelines
• Perform:
  • API testing
  • Performance testing
  • Load testing
• Analyze automation results and maintain dashboards

🔹 3. Test Planning & Strategy (Senior Analyst Role)

• Define test strategy (manual + automation mix)
• Create test plans, timelines, and effort estimation
• Decide: 
  • What to automate vs what to test manually
• Ensure test coverage across modules
• Track test metrics (pass %, defect density, coverage)
• Participate in requirement reviews and risk analysis
• Contribute to quality standards and best practices

🔹 4. Delivery & Program Management (APM Role)

• Track testing progress vs sprint/release timelines
• Manage defect triage and prioritization
• Coordinate SIT, UAT, and production releases
• Monitor test execution dashboards and reports
• Ensure quality sign-off before releases
• Identify and mitigate project risks
• Support: 
  • Sprint planning
  • Stand-ups
  • Governance calls

🔹 5. Defect & Quality Management

• Log defects with clear steps, severity, and impact
• Track defect lifecycle: 
  • New → Assigned → Fixed → Retested → Closed
• Perform root cause analysis (RCA)
• Ensure zero leakage to production
• Maintain quality reports for stakeholders and audits

🔹 6. Stakeholder & Cross-Functional Collaboration

• Work with:
  • Developers
  • Product owners
  • Business analysts
  • Clients
• Translate business requirements → test scenarios
• Provide quality insights & release readiness reports
• Act as QA SPOC for client communications

🔹 Technical Skills

• Manual testing (test cases, defect management)
• Automation tools: 
  • Selenium / Playwright / Cypress
• Programming basics: 
  • Java / Python / JavaScript
• API testing (Postman, RestAssured)

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Digital

eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

A Trusted Innovation Partner, Delivering Business Results | eClerx

eClerx is a global leader in productized services, enhancing business outcomes through technology, Artificial Intelligence, and deep domain expertise.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.