Associate Process Manager-IT

We are seeking an experienced IT Help Desk Support professional to join our team in Fayetteville, NC. This is a hands-on, onsite role responsible for supporting daily IT operations within a fast-paced call center environment. The ideal candidate will have strong troubleshooting skills, experience managing tickets, and the ability to support end users with hardware, software, and workstation needs.

• Manage and resolve IT help desk tickets in a timely manner

• Provide onsite support for desktops, laptops, and peripheral devices

• Set up, configure, and maintain computer workstations and equipment

• Troubleshoot hardware, software, and basic network issues

• Install, update, and maintain operating systems and applications

• Document technical issues, resolutions, and processes

• Escalate complex issues to senior IT team members when necessary

• Support day-to-day IT operations within a high-volume call center

• 3–4 years of IT Help Desk or Desktop Support experience required

• Strong knowledge of computer hardware, software, and system troubleshooting

• Experience with workstation setup, maintenance, and repairs

• Ability to manage multiple tickets and prioritize tasks effectively

• Strong problem-solving and analytical skills

• Excellent communication and customer service skills

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred

• CompTIA A+, Security+, or ITIL certification is a plus

• Experience supporting IT in a call center or high-volume environment preferred

This position is fully onsite at our Fayetteville, NC call center.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.