We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job DescriptionRole – Support Lead - Media Operations
Location - Remote Canada
Employment Type – Fulltime / Contractor
Job Overview:
- Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role.
- Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.
- Competency in relational database structures, particularly SQL and Oracle PL*SQL.
- Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now, Jira or other ticket management software.
- Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
- Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
- Very strong results with people and thought leadership skills.
- Strategic, innovative thinking and vision.
- Strong business acumen.
- Excellent analytical skills.
- Excellent organizational skills with particular attention to detail.
- Ability to work independently in a fast-paced environment.
- Ability to learn new skills and concepts quickly.
- Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus.
Must have Skills :
- Minimum 10 years of experience.
- MediaGenix's WHATSOn, Media Industry, Scheduling Platform, Integrated Broadcast Management System (IBMS).
Good To Have Skills:
- Integrated Broadcast Management System (IBMS).
- Experience in the Media industry is a plus.
- Solid understanding of technology.
- Undergraduate Degree should be fine.
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
Skills Required
- Minimum 10 years of professional experience
- Experience with MediaGenix WHATSOn, Operative IBMS, or another integrated broadcast management, distribution, or scheduling platform
- Experience in the media industry
- Experience leading a team of Application Support Analysts
- Working knowledge of the Windows operating environment
- Competency in relational database structures, SQL, and Oracle PL/SQL
- Experience in service desk environments and IT ticket resolution workflows
- Experience with ServiceNow, Jira, or other ticket management software
- Experience with process documentation and documentation tools such as PowerPoint and Visio
- Excellent analytical, verbal and written communication, facilitation, and organizational skills
- Strong people leadership and thought leadership skills
- Strategic, innovative thinking and vision
- Strong business acumen
- Ability to work independently in a fast-paced environment
- Ability to learn new skills and concepts quickly
- Experience with enterprise reporting environments such as BusinessObjects or Crystal Reports
- Undergraduate degree
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
