Job Description
We are looking for an experienced Project Manager to lead IT project delivery for hotel business systems in Greater China.
You will oversee the full project lifecycle of enterprise hotel solutions including Property Management System (PMS), Point of Sales (POS), Guest CRM, Loyalty Program, back-office and integrated operational systems.
Acting as a key liaison between global tech teams, local business stakeholders, hotel operations, development, QA and third-party vendors, you will ensure all projects are delivered on time, within budget, in compliance with global standards, and aligned with regional business and guest experience goals.
Key Responsibilities
1. Project Planning & Lifecycle Management
- Lead end-to-end project initiation, planning, execution, monitoring and closure for hotel business system implementation, upgrade, migration and optimization projects across China market.
- Develop detailed project plans, work breakdown structures, schedules, resource allocation and milestone tracking; manage project scope, timeline, cost and quality strictly.
- Identify project risks, issues and dependencies proactively, conduct risk assessment and implement mitigation plans to avoid delivery delays.
2. Cross-team & Stakeholder Coordination
- Collaborate closely with global product teams, Product Owners, engineering, UX/UI, QA, DevOps and local hotel operation teams to align requirements and delivery expectations.
- Communicate regularly with internal leadership, hotel management and external vendors/partners to provide project status updates, resolve escalations and drive decision-making.
- Facilitate meetings, align cross-functional teams and ensure smooth communication between global and local parties.
3. Scope & Change Control
- Manage project scope and conduct formal change request process; evaluate impact of scope changes on schedule, budget and resources, and obtain approval before implementation.
- Ensure all system changes comply with global IT policies, data security, PCI DSS, data privacy and hospitality industry regulations.
4. Delivery & Quality Assurance
- Oversee system development, UAT, user training, pilot launch and full rollout at hotel sites; ensure stable go
-live and smooth handover to operation and support teams.
- Track project KPIs, compile regular project reports including progress, budget consumption, risks and action items for management review.
- Summarize project experience, conduct post-project review and drive continuous improvement on delivery process.
5. Vendor & Resource Management
- Manage external technology vendors, implementation partners and contracted resources; monitor their performance and deliverables.
- Optimize team resource utilization and balance multiple concurrent projects effectively. Required Qualifications & Skills Education & Experience
- Bachelor's degree in Computer Science, Information Technology, Business Administration, Hospitality Management or related disciplines.
- 5+ years working experience as IT Project Manager, with solid experience in enterprise software project delivery.
- Proven experience in hotel / hospitality / travel industry IT projects is preferred; familiar with hotel core business systems (PMS, POS, CRM, loyalty, back-office systems) is highly preferred.
- Hands-on experience managing system implementation, upgrade, migration and integration projects for large enterprises. Professional Competencies.
- Solid mastery of traditional waterfall and Agile/Scrum project management methodologies; proficient with project management tools (MS Project, Jira, Confluence, SharePoint).
- Strong ability in scope management, schedule control, risk management and issue resolution.
- Familiar with full IT delivery lifecycle, system integration, UAT and enterprise system rollout procedures.
- Deep understanding of IT security, data compliance and standard operation procedures in multinational companies.
Language & Soft Skills
- Fluent in both written and spoken English and Mandarin, able to communicate seamlessly with global and local teams.
- Excellent cross-departmental communication, negotiation and stakeholder management skills.
- Strong logical thinking, problem-solving ability and ability to work under pressure in a fast-paced environment.
- Detail-oriented, result-driven and able to manage multiple priorities simultaneously. Preferred Qualifications
- PMP, CSM or other recognized project management certifications.
- Direct working experience with Opera Cloud, mainstream hotel systems.
- Experience serving multinational companies or regional IT teams covering Greater China. Experience in user training and on-site hotel system deployment.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Business Administration, Hospitality Management or related discipline.
- 5+ years working experience as an IT Project Manager with enterprise software delivery.
- Hands-on experience managing system implementation, upgrade, migration and integration projects for large enterprises.
- Solid mastery of Waterfall and Agile/Scrum project management methodologies.
- Proficiency with project management tools: MS Project, Jira, Confluence, SharePoint.
- Deep understanding of IT security, data compliance, PCI DSS and data privacy.
- Fluent written and spoken English and Mandarin.
- Strong stakeholder management, cross-departmental communication, negotiation and problem-solving skills.
- Proven experience in hotel / hospitality / travel industry IT projects (familiarity with PMS, POS, CRM, loyalty, back-office systems).
- Direct working experience with Opera Cloud and mainstream hotel systems.
- PMP, CSM or other recognized project management certifications.
- Experience serving multinational companies or regional IT teams covering Greater China.
- Experience in user training and on-site hotel system deployment.
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
