We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job DescriptionFunctional Knowledge & Skills:
- Proven ability to write clear user stories, process flows, and technical documentation. Relevant Salesforce certifications.
- Functional knowledge on Salesforce Sales Cloud, Service Cloud, Salesforce reports and dashboard, Flow Automation, etc.
- Hands-on experience with Salesforce configuration, data management, and reporting.
- Strong analytical and problem-solving skills with a focus on data integrity.
- High attention to detail when scoping projects and managing data schemas.
Job Responsibilities:
- Business Analysis & Requirements Gathering:
- Work closely with business stakeholders to understand business processes, challenges, and objectives.
- Conduct workshops, interviews, and requirement-gathering sessions.
- Document business requirements, functional requirements, user stories, and acceptance criteria.
- Analyze current-state and future-state business processes.
- Prepare process flows, use cases, and business requirement documents (BRDs).
Salesforce Implementation & Support
- Collaborate with Salesforce Solution Architects and Technical Leads to design optimal solutions.
- Translate business requirements into Salesforce functional specifications.
- Provide recommendations on standard Salesforce capabilities and best practices.
- Support configuration activities involving Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or other Salesforce products.
Project Delivery:
- Maintain the product backlog and ensure alignment with the overall project roadmap and strategic objectives.
- Assist in drafting proposals and implementation plans for client initiatives.
- Monitor project progress, identify risks, and proactively escalate issues to the lead Product Manager.
Language & Communication:
- Professional working proficiency in both Spanish and English (written and verbal).
- Strong presentation skills with the ability to lead client-facing workshops in both languages
Must have Skills: Salesforce Landscape, Sales cloud, Service cloud, English, Spanish
Skills Required
- Proven ability to write clear user stories, process flows, and technical documentation
- Relevant Salesforce certifications
- Functional knowledge of Salesforce Sales Cloud and Service Cloud
- Experience with Salesforce reports and dashboards and Flow Automation
- Hands-on experience with Salesforce configuration, data management, and reporting
- Strong analytical and problem-solving skills with focus on data integrity
- High attention to detail when scoping projects and managing data schemas
- Professional working proficiency in Spanish and English (written and verbal)
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
