OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
Job Summary
Conducts outbound calls to dealership parts departments to re-engage existing PartsBrokerDirect users, enroll new dealers, and pass qualified opportunities to the broker team.
Key Responsibilities
- Proactively contacts dealerships (primarily parts managers) within the assigned book of business to uncover and qualify new business opportunities, with the ability to handle a high volume of calls daily.
- Maintains active engagement with leads and existing dealer users via phone calls and email using the phone system, internal console and Customer Relationship Management (CRM) system.
- Builds and maintains expert knowledge of the PartsBrokerDirect program in order to explain how it works, answer dealer questions, and overcome concerns via phone and email.
- Provides consistent follow-up with existing dealers to regain interest in using PartsBrokerDirect, responds to inbound inquiries, and passes qualified accounts to the broker team via internal processes.
- Collaborates with brokers to understand territory strategies, align outreach efforts, and share market feedback that improves talk tracks and sales approaches.
- Steps in to cover broker territories during absences, managing active accounts, maintaining client relationships, and ensuring smooth territory operations.
- Works on cold calling, clear speech, overcoming objections, and customer qualification techniques to maintain and improve sales knowledge, skills, and abilities.
- Enters, organizes, and updates accurate lead, account, and activity information in the CRM, phone system, offer console, and other tools.
Education
Requires a high school diploma, GED, or equivalent.
Experience
Minimum 1–2 years of experience in B2B sales, lead generation, or account management, with a track record of engaging prospects, qualifying opportunities, and meeting or exceeding outbound call targets in a high-call-volume environment.
Must also be able to demonstrate the following skills and abilities:
- Excellent verbal and written communication skills.
- Confidence and resilience to handle a high daily call volume (phone-based sales preferred).
- Can effectively organize and manage day-to-day work and priorities, and use time, energy, and resources to meet goals, deadlines, and deliverables.
- Ability to learn about products and services and describe/explain them in a way that resonates with a customer.
- Able to effectively employ structured selling methods.
- Creative and resourceful approach to generating leads.
- Team-oriented mindset with the ability to work closely with brokers and other colleagues.
- Comfortable stepping into an account management role temporarily when covering broker territories.
- Able to communicate in a respectful, positive, and constructive manner, even during times of challenge and frustration.
- Can work independently and in a self-motivated manner, with a flexible approach that adjusts easily to shifting business priorities.
What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
Skills Required
- High school diploma, GED, or equivalent
- 1–2 years of experience in B2B sales, lead generation, or account management
- Track record of engaging prospects, qualifying opportunities, and meeting or exceeding outbound call targets
- Excellent verbal and written communication skills
- Confidence and resilience in a high-volume, phone-based sales environment
- Ability to organize priorities and meet goals, deadlines, and deliverables
- Ability to learn and explain products and services effectively
- Ability to use structured selling methods and generate leads creatively
- Ability to collaborate with brokers and colleagues
- Ability to temporarily manage accounts when covering broker territories
- Ability to communicate respectfully and constructively during challenging interactions
- Ability to work independently and adapt to changing priorities
What We Do
Playing our part right from the start Back in 2000, OEMs were facing a huge hurdle selling parts into dealerships, mechanical shops, and collision shops. Every transaction was handled manually, either by phone or fax, which left the market desperate for a faster, more efficient way to do business. That’s when four major auto players – GM, Ford, Chrysler, and Bell & Howell (now Snap-on Business Solutions) – formed OEC. In 2001, we launched CollisionLink, the first e-commerce tool for shops to buy OE parts from dealership suppliers. Shortly afterwards, we launched D2DLink, connecting dealers nationwide and quickly elevating the OEC dealership base from 500 to 10,000. Over the years, we continued to develop and acquire key solutions to better manage every aspect of maintenance and repair, including non-OE aftermarket parts and solutions for repairers. Today, OEC is how everyone in the vehicle parts and repair lifecycle gets their job done more easily. Dealers and suppliers, repairers, manufacturers, insurers, and fleets all use our technology and data services to connect with each other and get vehicles back on the road safely. It’s why so many of the biggest names in the industry all rely on OEC. And it’s how, in just the past year alone, we’ve facilitated over $11B in North American e-commerce and over $30B in global trade. OEC | Now for the easy part.™
