The Colleague Services (CS) organization within the Colleague Experience Group (CEG - also known as Human Resources) at American Express plays a critical role in providing the outstanding services, capabilities, data, and insights that enable a great colleague experience. We build, run, and evolve the incredible platforms, products and services that enable colleagues to do their best work every single day.
This role will report to the Manager of Digital Product Solution Design within CS. As part of this team, you will be developing and maintaining OTBI Reports, BI report, and Dashboards for learning assignments in Oracle HCM Cloud. You will partner with HR operations, product, and Technology engineering to unlock the full potential of our HR systems.
Responsibilities- BI report, Dashboards, HCM Extracts using Oracle HCM Cloud reporting tools and technologies for Oracle Learn, Talent, Core HR and Oracle Recruiting Cloud modules.
- Monitor and debug issue with learning assignment and access groups in Oracle learn module.
- Troubleshooting and resolving technical issues related to Oracle HCM Cloud reports, dashboard & RTF’s.
- Staying up to date with the latest Oracle HCM Cloud releases, updates, and features.
- Investigation and resolution of system and technical errors. Troubleshoot systems and data and generate solutions which may include systems modifications enhancements or new procedures.
- Collaborate with CEG teams, Technology and other partners supporting roadmaps and looking for process improvements with our Oracle HCM products.
- 4+ years’ experience as technical developer for Oracle Learn module.
- Strong technical skills in Oracle HCM Cloud, including expertise in Fast Formula, Complex OTBI’s, BI report, Templates, Dashboards, HCM Extracts.
- A good balance of business acumen and technical knowledge with a proven track record of driving platform changes with a customer-first mindset
- Ability to push the boundaries of existing technologies and processes.
- Good understanding of HR business processes, HR data models, and HR industry best practices.
- Excellent analytical, problem-solving, and communication skills
Preferred Qualifications
Knowledge of REST APIs and integration concepts.
Experience with Oracle AI Agent Studio or AI-enabled HCM capabilities.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 4+ years experience as technical developer for Oracle Learn module
- Strong technical skills in Oracle HCM Cloud (Fast Formula, Complex OTBI, BI reports, Templates, Dashboards, HCM Extracts)
- Experience troubleshooting and resolving technical issues with Oracle HCM Cloud reports, dashboards, and RTFs
- Good understanding of HR business processes, HR data models, and HR industry best practices
- Excellent analytical, problem-solving, and communication skills
- Business acumen with ability to drive platform changes and process improvement
- Knowledge of REST APIs and integration concepts
- Experience with Oracle AI Agent Studio or AI-enabled HCM capabilities
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
