Associate Operations Analyst - Potential for Hybrid Work

Join our Award-Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

In addition to winning the Gold Stevie Award for Employer of the Year in 2023, HUB is honored to be recognized by Forbes as one of America’s Best Large Employers in 2024.  HUB also won the Insurance Business America’s 5-Star Diversity, Equity, and Inclusion Award for the past two years.  Becoming a part of HUB means that you have the opportunity to thrive in a diverse, entrepreneurial, and fast paced team environment supported by over 19,000 professionals in 600 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

What You Bring:

You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent.

We currently have an opportunity for an Associate Operations Analyst to join the team in our Ellicott City, MD office. 

The Associate Operations Analyst is responsible to assist with agency bill invoicing and serve as a liaison between the account management teams and the accounting team to ensure prompt client billing and resolve any invoicing discrepancies. The Associate Operations Analyst will provide support through complex invoicing relating to multiple entities/regions, coordinate surplus lines tax invoicing and complete complex outstanding accounting discrepancies. A strong communicator with a desire to learn, problem-solve and be a proactive team player are essential to success in this role.

Job Responsibilities:

• Assist with complex invoicing for agency bill items for designated Region based on applicable workflows and service level standards.
• Support resolution of accounting discrepancies that have increased complexity or have been outstanding for over 90 days.
• Provide problem-solving support to account teams that have complicated client invoicing and/or historic discrepancies that need an increased level of support/knowledge to resolve.
• Review account setup in broker management system to ensure proper screens are set up correctly.
• Communicate to account servicing teams when adjustments to screen setups or additional information is needed to invoice policies.
• Aid in review and resolution for open direct bill discrepancies from accounting team.
• Coordinate with accounting team on any corrections needed to expedite carrier payments.
• Provide support to account servicing teams on check requests for return premiums or other cash advance activities – including overall review of “Good Credit Report”.
• Assist with collection of w9 and supplier enrollment forms from suppliers, vendors, Contractors, etc.
• Code and submit invoices for payment.
• Assist with collection of 1099s and contractor enrollment forms and agreements from Independent Contractors.
• Attend and complete any training sessions or assignments as required.
• Establish and maintain effective professional working relationships with co-workers, and every level of management.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Other responsibilities and projects as assigned by Manager.

Qualifications:

• College degree (preferred)
• Previous accounting experience or education (preferred)
• Experience with Applied Systems EPIC and/or BenefitPoint (preferred)
• Ability to plan, organize and execute work activities independently
• Strong attention to detail and accuracy
• Problem-solving skills
• Excellent communication skills and proactive, positive attitude

What We Offer You:

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Benefits you may enjoy working at HUB International Mid-Atlantic, Inc:

• Medical, Dental, Vision and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA)
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Flexible Spending Accounts (FSAs)
• Life and Disability Plans
• Long-Term Care
• Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Comprehensive Onboarding
• Continuing Education
• Flexible Work Arrangements
• Dress for Your Day Dress-Code

Employee Resource Groups and Voices of HUB Employee Groups:

All HUB employees have an opportunity to get personally involved in our efforts to be an inclusive company where everyone is heard, valued, respected and everyone can be their authentic selves. An easy way to get involved is to join one of our Employee Resource Groups (ERGs) or one of the Voices of HUB Employee Groups.

Currently we have two ERGs:

• HUB Women Network
• HUB Black Inclusion Network

Our Voices of HUB Groups are:

• Asian Pacific Islander Voices
• Hispanic Voices
• HUB Young Professional Enrichment (HYPE)
• Indigenous Voices
• Pride Voices
• Military Veterans/Military Spouses & Families Voices

Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&I Strategy:

• Talent – the attraction, recruitment, and hiring of the best diverse talent;
• Culture – creating a culture of Inclusion and Belonging; and
• Community – having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy.

The expected salary range for this position is $20.50 to $25.64 hourly and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Apply today!

*LI-AM

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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