National Payments Corporation Of India (NPCI) Jobs

Associate NBBL Operations

National Payments Corporation Of India (NPCI)

Associate NBBL Operations

Posted 27 Days Ago

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Chennai, Tamil Nadu, IND

In-Office

Mid level

Fintech • Payments • Financial Services

The Role

Drive BBPS operational processes including settlement cycles, reconciliation, financial reporting, exception resolution, participant onboarding, customer grievance management, and stakeholder engagement. Ensure regulatory and governance compliance, maintain SOPs, deliver training, prepare MIS and dashboards, and identify process improvements. The role requires collaboration with banks and non-bank entities, strong analytical and communication skills, and the ability to use AI/ML tools to improve decision-making and data workflows.

Summary Generated by Built In

A. The opportunity -

The incumbent will be responsible for driving critical operational processes within the Bharat Bill Payment System (BBPS) ecosystem, ensuring efficient settlement management, participant onboarding, customer grievance resolution, regulatory compliance, and stakeholder engagement. The role requires strong operational acumen, process governance capabilities, and the ability to collaborate with banks, non-bank entities, and internal stakeholders to deliver a seamless and compliant bill payment experience.

B. Job details -

Job Title: Associate - Operations

Division: NBBL Operations

Years of Experience: 3yrs+

Education: Graduate/Post Graduate or equivalent Full-time

Location: Chennai or Mumbai Permanent Role

C. Key responsibilities -

1. Settlement Operations & Reconciliation -

• Execute and monitor multiple daily settlement cycles within defined TATs, ensuring accurate settlement processing, reconciliation, and timely dissemination of information to sponsor banks and stakeholders.

• Manage operational financial activities including computation of income, TDS, GST, and related reporting requirements.

• Resolve settlement exceptions and coordinate with participants to ensure seamless transaction processing and operational continuity.

2. Participant, Customer & Stakeholder Management -

• Manage customer complaints and service requests received through CRM, BBPS website, social media, and other channels, ensuring timely resolution and enhanced customer experience.

• Drive end-to-end onboarding of banks, non-bank entities, Operating Units (OUs), Agent Institutions, and Agents on the BBPS platform within defined timelines.

• Conduct participant training sessions, address operational queries, and build strong relationships with ecosystem stakeholders to support smooth platform operations.

3. Governance, Compliance & Process Excellence -

• Ensure adherence to BBPS guidelines, regulatory requirements, communication protocols, and organizational governance standards.

• Maintain and periodically review SOPs, process documentation, and standardized channel experiences to drive operational consistency and compliance.

• Analyze operational data, prepare MIS, dashboards, and presentations, and identify opportunities for process improvements and operational excellence.

D. Key skills and experience required -

1. 3+ years of experience in Operations, Compliance, Risk, or Process Management, preferably in the BFSI industry.

2. Master's degree in a relevant field.

3. Proven experience in project management, risk management, and compliance frameworks.

4. Strong analytical, stakeholder management, communication, and presentation skills.

5. AI-enabled mindset with the ability to leverage AI/ML tools and insights to drive smarter decision-making, improve data workflows, and enhance outcomes.

Skills Required

3+ years of experience in Operations, Compliance, Risk, or Process Management, preferably in the BFSI industry
Graduate or postgraduate full-time degree or equivalent
Master's degree in a relevant field
Proven experience in project management, risk management, and compliance frameworks
Strong analytical, stakeholder management, communication, and presentation skills
Ability to leverage AI/ML tools and insights to improve decision-making, data workflows, and outcomes

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The Company

HQ: Mumbai, Maharashtra

2,124 Employees

Year Founded: 2005

What We Do

NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address' as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity