IKS Health

Associate Manager

Posted 5 Days Ago

Be an Early Applicant

2 Locations

In-Office or Remote

Mid level

Artificial Intelligence • Healthtech

The Role

Manage workforce planning through capacity modeling, volume forecasting, staffing plans, scheduling, headcount reporting, attrition tracking, and trend analysis. Monitor demand, shrinkage, productivity, service levels, flexibility, and costs while identifying capacity risks and developing contingency plans. Collaborate with Command Center and Operations teams to improve planning models. The role requires rotational shift availability and fixed weekend days off.

Summary Generated by Built In

Location: Chennai

Responsibilities:

• Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.

• Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.

• Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.

• Maintain headcount reporting, attrition tracking, and business trends for all functions.

• Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans.

• Collaborate with the Command Center and Operations teams to gauge current business trends on shrinkage and productivity in order to enhance planning models. Requirements:

• Excellent written and verbal communication skills. Open to rotational shift. Complete WFO profile.

Experience: 4-5 years

Sat and Sun fixed off.

Rotational Shifts.

Interested can share CV on [email protected]

Skills Required

4-5 years of professional experience
Extensive knowledge of Workforce Management methodologies
Experience with staff planning and scheduling
Experience developing capacity plans and volume projections
Experience analyzing historical volumes and creating staffing plans
Stakeholder management experience
Excellent written and verbal communication skills
Availability to work rotational shifts
Complete WFO profile

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The Company

HQ: Mumbai

8,664 Employees

What We Do

Our mission is to enable efficient and sustainable delivery of excellent care. The IKS Care Enablement Platform enables us to deliver the chores of healthcare, across administrative, clinical, and operational burdens, enabling clinicians and staff to focus on their core purpose of delivering great care to their patients. IKS Health creates transformative value in healthcare through a unique combination of cutting edge technology and dedicated experts that empowers clinicians to build healthier communities, and enables stronger, financially sustainable enterprises. Our global team of 14,000, including 600+ technologists and 2,600+ clinical staff, enables 150,000 clinicians to rediscover the joy of medicine. IKS Health is the trusted partner for 900+ clients including the largest hospitals, health systems, and specialty groups across the United States.