Associate / Manager, Revenue Operations & Strategy - NYC

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team:

We are looking for a talented Associate / Manager, Revenue Strategy & Operations to join our Strategy & Operations team. Led by our VP Strategic Planning & Transformation, this team works closely with the CEO, with a mission to support Aircall strategic plan definition & execution, framing analytics & key processes and delivering critical strategic projects.

This is a hybrid role based in NYC.

Key Responsibilities:

• Act as the primary point of contact for the range of strategic and operational questions for our GTM leadership globally.
• Develop performance tracking frameworks and insights to report to C-suite & GTM leadership.
• Define and own incentive framework, target attainment and capacity planning models.
• Frame & automatize weekly reporting dashboards for the GTM leadership team, collaborating cross-functionally with our Marketing Operations, and Data & Systems teams
• Perform change management to drive adoption of new processes, analytics, methodologies within the GTM leadership & across the GTM organization, collaborating with the Enablement function
• Design, launch and lead global transformation programs to deliver improvements to our GTM operating model, notably via implementing standard SaaS processes (e.g. Sales-Success handover, renewal & risk process)
• Collaborate cross-functionally with SDR/BDR, Partnership, Account Executives, Customer Success and Systems team to optimize our use of Sales & Success tools (e.g. Salesforce, Chilipiper, Totango).

Qualifications:

• You have 5+ years of experience with a proven track record in revenue or business operations in a tech or SaaS environment. Direct experience in Sales or Success Operations and a background in strategy consulting or in investment banking a strong plus.
• You are analytical and data-driven, you master analytical tools or you learn fast (e.g., Looker, SQL, Salesforce reports)
• You are not afraid to get your hands dirty (e.g., doing analysis/ looking for data by yourself on a daily basis)
• You are able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You have solid prioritization skills, and you like defending your choices towards seasoned executives
• You have a solid business sense and a good ability to take a step-back on analysis to drive insights
• You are a results-driven, analytical yet empathic leader
• You always shoot for excellence
• You are enthusiastic, reliable and fun: people enjoy working with you and trust you

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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